Pharmacy Customer Service Associate

About the Role

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Under direct supervision, assists the pharmacist in the practice of pharmacy in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides courteous, friendly, fast, and efficient service; recommends items for sale and trade-up or companion items.
• Registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges; assists customers in locating products.
• Keeps counters and shelves clean and well-merchandised; takes inventory and maintains records.
• Checks in and prices merchandise as directed; performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy; fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying correctness, and checking for interactions.
• Assists pharmacists in scheduling and maintaining workflow; reports prescription errors immediately and adheres to Quality Improvement Program policies.
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct; strictly adheres to Good Faith Dispensing policies.
• Handles telephone calls that do not require pharmacist attention, including calls to physicians; processes manual claims for third-party prescription services.
• Assists with inventory management, including ordering, unpacking, and storing pharmaceutical shipments; maintains knowledge of asset protection techniques.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed.
• Assists with food item separation and product placement; restocks using the first in, first out method.
• Provides customer service in the photo area, including digital passport photo service and suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities, including monitoring, filling, and delivering orders.
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Prefer good computer skills and knowledge of store inventory control.
• Prefer PTCB certification; must earn and maintain PTCB certification through the designated training program or state-required certification/registration.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate; acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Pay

Salary Range: $16.92 - $19 / Hourly