Pharmacy Customer Service Associate

Models and delivers a distinctive and delightful customer experience.

Responsibilities

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides courteous, friendly, fast, and efficient service; recommends items for sale and suggests trade-up or companion items.
• Registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges; assists customers in locating products.
• Maintains clean and well-merchandised counters and shelves; takes inventory and maintains records.
• Checks in and prices merchandise; performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy; fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying correctness, and checking for interactions.
• Assists pharmacists in scheduling and maintaining workflow; reports prescription errors immediately and adheres to the Quality Improvement Program.
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct; strictly adheres to the Good Faith Dispensing policy.
• Handles telephone calls that do not require the pharmacist’s personal attention, including those to physicians.
• Processes manual claims for third-party prescription services; performs clerical duties as assigned by the Pharmacy Manager.
• Assists with inventory management activities, such as ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintains knowledge of asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed.
• Assists with separation and placement of food items according to policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Has working knowledge of store systems and equipment; provides customer service in the photo area, including digital passport photo service and suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities, including monitoring, filling, and delivering orders to customers.
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state-required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate; acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Pay

Salary Range: $16 - $18 / Hourly