Pharmacy Customer Service Associate

About the role

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Under direct supervision, assists the pharmacist in the practice of pharmacy in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides courteous, friendly, fast, and efficient service. Recommends items for sale and trade-up or companion items.
• Registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise.
• Performs pharmacy duties including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, verifying medicine, and checking for interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately and adheres to the Quality Improvement Program and Pharmacy Code of Conduct.
• Strictly adheres to Good Faith Dispensing policy during all prescription dispensing activities.
• Handles telephone calls that do not require the pharmacist’s attention, processes manual claims for third-party prescription services, and performs other clerical duties.
• Assists with inventory management, including ordering, unpacking, and storing pharmaceuticals. Files claims for warehouse overages, shortages, or damaged goods.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, completes resets and revisions, and assists with product placement and stock rotation.
• Provides customer service in the photo area, including digital passport photo service and suggestive selling of promotional photo products. Assumes web pick-up responsibilities.
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.

Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for filling prescriptions accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state-required certification/registration.
• Attends training and completes PPLs requested by management or assigned by corporate.
• Acquires continuing education credits and maintains knowledge and skill in healthcare and pharmacy.

Pay

Salary Range: $16.92 - $19 / Hourly