Pharmacy Customer Service Associate
with the first sentence: "Models and delivers a distinctive and delightful customer experience." That's from posting. That could be considered role summary. But we need to avoid filler. It's okay to include that as prose. However we need to decide sections: maybe we have
Responsibilities
with- of duties.
- for any list of duties/requirements/benefits. So if we have a list of duties, we should use
- . But we must preserve all detail; we can break each sentence into a list item. That's okay. We need to extract each duty sentence from the posting and put as
- . Let's parse.
Posting text:
"Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.
Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
This role will remain open until filled.
To review benefits, please click here jobs.walgreens.com/benefits.
If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $17 - $19 / Hourly"
We need to remove boilerplate: EEO, equal opportunity, etc. Also remove application instructions, cookie/navigation/legal, duplicated lines. Also remove "We will consider employment of qualified applicants with arrest and conviction records." That's EEO? It's about hiring practice but maybe keep? It's not boilerplate? It's a statement about considering applicants with records; could be considered EEO but it's specific. Might keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That line is about considering applicants with arrest and conviction records; could be considered EEO-related. Safer to remove.
Also remove "An Equal Opportunity Employer, including disability/veterans." Remove.
Also remove "This role will remain open until filled." That's not boilerplate but maybe not needed? It's metadata about posting duration; could be considered minor metadata; we could drop or fold into short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. This line is minor metadata; we could drop. Also remove "To review benefits, please click here jobs.walgreens.com/benefits." and the repeat line about copying URL. Since we are not creating Benefits section, we can drop those lines. Now we need to keep substantive info: responsibilities, training & personal development, basic qualifications, preferred qualifications, salary range, schedule (flexible schedule including evenings and weekend hours). Also maybe "Models and delivers a distinctive and delightful customer experience." could be a summary. We need to decide sections. Option: Have sections: About the role (short paragraph), Responsibilities (ul), Training & Personal Development (ul), Qualifications (ul with basic and preferred), Pay (p), Schedule (p). Ensure we don't create empty sections. Let's extract each duty as list item. I'll create list items for each sentence (or clause) under Responsibilities. But we must avoid duplication: Some sentences repeat like "Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service." and later "Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed." Both are distinct. Let's list: 1. Models and delivers a distinctive and delightful customer experience. 2. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. 3. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. 4. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. 5. Engages customers and patients by greeting them and offering assistance with products and services. 6. Resolves customer issues and answers questions to ensure a positive customer experience. 7. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). 8. Provides customers with courteous, friendly, fast, and efficient service. 9. Recommends items for sale to customer and recommends trade-up and/or companion items. 10. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. 11. Takes customer to OTC aisle when possible to assist in locating products. 12. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. 13. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. 14. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is
Qualifications
with- of basic and preferred? Could separate Basic Qualifications and Preferred Qualifications as separate sections? The rule: prefer few substantive sections over many thin ones. Could combine into Qualifications section with two lists: Basic and Preferred. Or separate Basic Qualifications and Preferred Qualifications as headings? Might be too many. Better to have Qualifications section with two
- maybe with headings inside? But we must use
for section headings only. Inside we can have
or
- . Could have
Basic Qualifications:
then- . That's okay.
Skills: The posting mentions preferred qualifications like good math skills, computer skills, knowledge of store inventory control, PTCB certification. Those could go under Skills. But we already have Qualifications covering those. Could merge. But we need to decide.
We have responsibilities extensive. We'll create Responsibilities section with bullet list summarizing duties (but must preserve ALL substantive information; do not invent or summarize away detail). Summarizing may lose detail. We need to preserve all substantive information; we cannot omit details. However we can keep them as prose paragraphs rather than bullet list? The rule: Use