Pharmacy Customer Service Associate
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have content: description of duties, responsibilities, operations, training & personal development, basic qualifications, preferred qualifications, salary range. Also mention benefits link but not details. So we can have sections: Responsibilities (covers many duties), Requirements (basic qualifications), Qualifications (preferred qualifications), Skills (maybe mention math, computer, inventory control), Pay (salary range), Benefits (maybe mention link but no detail? The instruction: never create Benefits section unless posting actually states them. It mentions "To review benefits, please click here" but not actual benefits. So we should not create Benefits section. Schedule: mention willingness to work flexible schedule, evenings and weekend hours. That's schedule info. So we can include Schedule section.
We should not repeat job title. No Job ID. Remove boilerplate like EEO, etc. We have an Equal Opportunity Employer line; that's boilerplate, remove. Also "We will consider employment of qualified applicants with arrest and conviction records." Might be considered EEO? Probably remove as boilerplate. Also "The actual compensation that you will be offered will depend on a variety of factors..." that's generic; but we have salary range specific. We can keep salary range. The line about compensation depending on factors is generic; maybe we can keep as part of Pay section? It's not specific; but we can include it as prose. However instruction: never emit a heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". The line about compensation depending on factors is somewhat generic but not placeholder. Might keep.
We need to preserve all substantive information. So include details about duties, responsibilities, training, qualifications, etc.
Structure: maybe sections: Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule.
We need for each heading. Use - for lists. Use
for prose.
Let's extract responsibilities: many bullet-like sentences. We'll create a list.
Responsibilities:
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development:
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
Pay: Salary Range: $16 - $18 / Hourly.
Schedule: willingness to work flexible schedule, including evenings and weekend hours (already in Basic Qualifications). Could still have schedule section.
We should avoid duplication. Maybe combine schedule into Basic Qualifications? But we need a Schedule section if we have specific content. The posting mentions willingness to work flexible schedule, including evenings and weekend hours. That's schedule info. We'll put in Schedule section.
We should not repeat same info in multiple sections. Could keep Basic Qualifications as language fluency only, and Schedule separate. But the basic qualifications includes willingness to work flexible schedule. Might be okay to keep both but avoid duplication. Perhaps we move schedule to Schedule section and remove from Basic Qualifications. However we must preserve ALL substantive information; removing it would lose info. So we need to keep it somewhere. Could keep in Basic Qualifications and also have Schedule section referencing same? That would duplicate. Better to put schedule info in Schedule section and keep Basic Qualifications only language fluency. But the posting explicitly says "Requires willingness to work flexible schedule, including evenings and weekend hours." under Basic Qualifications. If we move it, we are still preserving it, just relocating. That's acceptable as long as we keep the info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Relocating is fine.
Thus Basic Qualifications: language fluency only.
Schedule: willingness to work flexible schedule, including evenings and weekend hours.
Now Skills: we can list math skills, computer skills, inventory control knowledge, PTCB certification (though that's also qualification). Might be better to put under Qualifications (Preferred). But we have separate Skills section allowed. We'll include Skills: good math skills, good computer skills, knowledge of store inventory control.
Qualifications (Preferred): six months retail experience, prior Walgreens experience, PTCB certification.
Now we need to output HTML fragment only.
Let's craft:
Responsibilities
- ...
Requirements
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer PTCB certification.
Skills
- Good math skills for accurate prescription filling (counting, measuring, weighing medications).
- Good computer skills.
- Knowledge of store inventory control.
Pay
Salary Range: $16 - $18 / Hourly
Schedule
Willingness to work flexible schedule, including evenings and weekend hours.
We also have Training & Personal Development content. Should we include a section? There's no predefined heading for training, but we could include under Responsibilities or Qualifications? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should stick to those headings. So we should not create a Training heading. We can incorporate training details into Responsibilities or Qualifications? Probably Responsibilities includes training? But training is separate. Could we put under Qualifications? Not ideal. Maybe we can add a section "About the role" to include training & personal development? The About the role could contain overview. But we already have Responsibilities covering duties. Training could be placed under Qualifications? Might be okay to add a section "About the role" with training & personal development. However the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use About the role as a heading. It's allowed. We'll include About the role with training & personal development and maybe a brief summary of role.
But we must not repeat job title as heading. About the role is fine.
We need to ensure we don't create filler. About the role should have substantive content: training & personal development details.
Let's craft About the role:
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
We can put as .
Now we must ensure we don't duplicate content elsewhere. We'll keep training only here.
Now check for any other substantive info: "Assists pharmacists in scheduling and maintaining work flow." Already in responsibilities. "Reports, immediately, prescription errors to pharmacist on duty..." etc. All covered.
Now ensure we didn't include boilerplate: removed Equal Opportunity Employer line, removed "We
- for lists. Use
for prose. Let's extract responsibilities: many bullet-like sentences. We'll create a list. Responsibilities: - Models and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. - In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. - Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. - Engages customers and patients by greeting them and offering assistance with products and services. - Resolves customer issues and answers questions to ensure a positive customer experience. - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). - Provides customers with courteous, friendly, fast, and efficient service. - Recommends items for sale to customer and recommends trade-up and/or companion items. - Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. - Takes customer to OTC aisle when possible to assist in locating products. - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. - Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. - Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. - Assists pharmacists in scheduling and maintaining work flow. - Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. - Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. - Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. - Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. - Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. - Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. - Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). - Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. - Completes resets and revisions as directed. - Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). - For consumable items, assists in stock rotation, using the first in, first out method and restock outs. - Has working knowledge of store systems and store equipment. - Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. - Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). - Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. - Complies with all company policies and procedures; maintains respectful relationships with coworkers. - Completes special assignments and other tasks as assigned. Training & Personal Development: - Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. - Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. - Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications: - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: - Prefer six months of experience in a retail environment. - Prefer to have prior work experience with Walgreens. - Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. - Prefer good computer skills. - Prefer the knowledge of store inventory control. - Prefer PTCB certification. Pay: Salary Range: $16 - $18 / Hourly. Schedule: willingness to work flexible schedule, including evenings and weekend hours (already in Basic Qualifications). Could still have schedule section. We should avoid duplication. Maybe combine schedule into Basic Qualifications? But we need a Schedule section if we have specific content. The posting mentions willingness to work flexible schedule, including evenings and weekend hours. That's schedule info. We'll put in Schedule section. We should not repeat same info in multiple sections. Could keep Basic Qualifications as language fluency only, and Schedule separate. But the basic qualifications includes willingness to work flexible schedule. Might be okay to keep both but avoid duplication. Perhaps we move schedule to Schedule section and remove from Basic Qualifications. However we must preserve ALL substantive information; removing it would lose info. So we need to keep it somewhere. Could keep in Basic Qualifications and also have Schedule section referencing same? That would duplicate. Better to put schedule info in Schedule section and keep Basic Qualifications only language fluency. But the posting explicitly says "Requires willingness to work flexible schedule, including evenings and weekend hours." under Basic Qualifications. If we move it, we are still preserving it, just relocating. That's acceptable as long as we keep the info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Relocating is fine. Thus Basic Qualifications: language fluency only. Schedule: willingness to work flexible schedule, including evenings and weekend hours. Now Skills: we can list math skills, computer skills, inventory control knowledge, PTCB certification (though that's also qualification). Might be better to put under Qualifications (Preferred). But we have separate Skills section allowed. We'll include Skills: good math skills, good computer skills, knowledge of store inventory control. Qualifications (Preferred): six months retail experience, prior Walgreens experience, PTCB certification. Now we need to output HTML fragment only. Let's craft:
Responsibilities
- ...
Requirements
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer PTCB certification.
Skills
- Good math skills for accurate prescription filling (counting, measuring, weighing medications).
- Good computer skills.
- Knowledge of store inventory control.
Pay
Salary Range: $16 - $18 / Hourly
Schedule
Willingness to work flexible schedule, including evenings and weekend hours.
We also have Training & Personal Development content. Should we include a section? There's no predefined heading for training, but we could include under Responsibilities or Qualifications? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should stick to those headings. So we should not create a Training heading. We can incorporate training details into Responsibilities or Qualifications? Probably Responsibilities includes training? But training is separate. Could we put under Qualifications? Not ideal. Maybe we can add a section "About the role" to include training & personal development? The About the role could contain overview. But we already have Responsibilities covering duties. Training could be placed under Qualifications? Might be okay to add a section "About the role" with training & personal development. However the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use About the role as a heading. It's allowed. We'll include About the role with training & personal development and maybe a brief summary of role. But we must not repeat job title as heading. About the role is fine. We need to ensure we don't create filler. About the role should have substantive content: training & personal development details. Let's craft About the role: - Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. - Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. - Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. We can put as
- .
Now we must ensure we don't duplicate content elsewhere. We'll keep training only here.
Now check for any other substantive info: "Assists pharmacists in scheduling and maintaining work flow." Already in responsibilities. "Reports, immediately, prescription errors to pharmacist on duty..." etc. All covered.
Now ensure we didn't include boilerplate: removed Equal Opportunity Employer line, removed "We