PHARMACY/CLERK

About the role

Provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and offering the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
• Comply with and reinforce all safety and sanitation regulations, guidelines, procedures, and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Maintain departmental standards, including keeping clean and organized work stations and customer waiting areas.
• Understand and follow company guidelines on computerized inventory management, control, and ordering of non-legend drugs.
• Complete all aspects of allowable inventory control, including shelf maintenance.
• Answer phone calls, triage inquiries, and respond appropriately.
• Promote sales and services to customers and store associates.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.
• Understand and follow company guidelines on the operation of the cash register and all cashier handling policies to prevent loss, including tendering electronic fund transactions such as credit/debit cards, EBT, gift cards, cash, and check transactions.
• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same.
• Support company health and wellness initiatives.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Minimum High School Diploma or GED.
• Must be 18 years of age.
• Ability to handle confidential information.

Qualifications (Desired)

• Any previous comparable experience.
• Any experience with customer service, including registries, phone, and cashier.
• Any experience with inventory control in a retail environment.

Skills

• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.