GROCERY/CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Establish and maintain a safe and clean environment that encourages customers to return.
• Achieve and exceed sales and profit goals.
• Maintain quality assurance standards.
• Deliver excellent customer service.
• Embrace the Customer 1st strategy.
• Encourage associates to demonstrate the company's core values.
• Handle stressful situations effectively.
• Communicate clearly and effectively.
• Show knowledge of products and respond to customer inquiries.
• Offer product samples and inform customers of specials.
• Ensure product quality and freshness.
• Manage inventory and report discrepancies.
• Display a positive attitude.
• Stay updated with ads and adhere to food safety regulations.
• Comply with safety procedures and identify unsafe conditions.
• Perform preventive maintenance and report equipment issues.
• Report customer or employee accidents.
• Report safety risks, conflicts, and illegal activities.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Minimum ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail experience preferred.
• Promote trust and respect among associates.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.
• Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

• Customer service orientation.
• Product knowledge.
• Conflict resolution.
• Time management.
• Inventory management.
• Safety awareness.
• Communication skills.
• Problem-solving abilities.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.