Pharmacy Assistant

About the role

As a Pharmacy Assistant, you will be responsible for assisting Pharmacists and Pharmacy Technicians with daily tasks and activities, ensuring efficient pharmacy operations, and providing excellent customer service. This role requires a willingness to learn, strong organizational skills, and the ability to work effectively in a fast-paced team environment.

Note: the activities listed below are subject to change.

Responsibilities

• Assist in the compounding of medications according to provided formulas.
• Weigh and measure ingredients and suitable capsules following Quality Assurance & Control measures.
• Count, package, and label prepared compounds in suitable dispensing tools, as directed by Pharmacists.
• Verify and confirm the beyond-use date on the patient’s product labels.
• Affix prescription labels to prepare prescriptions for pharmacist verification.
• Greet customers and provide excellent customer service.
• Answer and direct phone calls.
• Make outgoing calls to schedule medication deliveries, mailings, and obtain proper billing and demographic information, as well as update patient history information.
• Demonstrate courteous and professional interpersonal communication skills towards customers, physicians, supervisors, and employee associates.
• Assist the shipping department in packaging prescription orders.
• Verify addresses and medications to ensure accuracy.
• Organize, pack, and ship medications to ensure timely delivery.
• Order and manage supplies necessary for pharmacy operations.
• Stock and organize storage areas efficiently.
• Maintain and restock inventory as needed.
• Transfer large cases of ice from storage to the shipping area.
• Perform daily cleaning and log maintenance following established policies.
• Assist in maintaining proper calibration of all equipment, including freezer/fridge temperatures and weights on scales at the workstation.
• Perform basic housekeeping duties, including vacuuming, sweeping floors, disposing of trash, and dusting shelves.
• Conduct cash register sales.
• Execute quality assurance procedures on randomly sampled scripts and document the results following established standards.
• Accept prescriptions for filing, gathering, and processing necessary information.
• Adhere to company health and safety policies and procedures.
• Work under the supervision of a pharmacist and adhere to role restrictions (no performing duties of pharmacists or technicians).
• Develop and maintain strong working relationships with all staff, suppliers, and clients.
• Attend staff meetings and safety meetings, as requested.
• Attend relevant workshops and other learning opportunities to enhance knowledge and foster professional growth.
• Contribute to improving company processes and standards.
• Demonstrate strong organization, time management, and attention to detail.
• Ability to excel while performing multiple tasks with proficiency.
• Ability to work as a team in a fast-paced environment and find solutions to complex issues.

Requirements