Pharmacy Administrative Assistant I

About the role

Under direct supervision of the Health Center Manager and the administrative direction of the Pharmacist, this position is responsible for enrolling patients in various patient assistance programs, maintaining appropriate records, and managing sample products and inventory within the clinic pharmacy.

Responsibilities

• Determines patient eligibility for and enrolls patients in patient assistance programs; maintains records of eligibility within the MAP file.
• Maintains tickler file for all patients to ensure continuity of care.
• Receives, logs, and processes all MAP medications; maintains logbooks and file systems to monitor and control the MAP program.
• Ensures patients are charged the appropriate co-pay.
• Logs all samples into the logbook upon receipt in the clinic and prepares samples for dispensing by providers.
• Ensures only formulary medications are accepted and maintains all requisite records for sample dispensing.
• Provides medication information sheets and ensures they accompany each prescription.
• Maintains adequate supply of samples through stock rotation and discarding expired medications.
• Places orders under the direction of the Pharmacist and maintains adequate medication supplies within the clinic.
• Maintains and tracks inventory control for all items in the clinic’s drug room.
• Completes bi-monthly inventory of pharmacy stock and reports to the Pharmacist.
• Aids providers in dispensing in-house medications.
• Maintains crash carts and keeps requisite records.
• Educates patients on how to read prescription labels.
• Files patient charts when medication has been processed.
• Ensures all refills by phone, fax, or in person are complete, accurate, and dispensed in a timely manner.
• Performs miscellaneous job-related duties as assigned.

Requirements

• High School graduate or GED certificate.
• One year of work within a health care setting is preferred.
• Bi-lingual English/Spanish is preferred.
• NM State Board of Pharmacy License within one year of employment.
• Pharmacy Technician Certification recognized by the NM Board of Pharmacy (NBOP).

Skills

• Ability to work as a team member within a clinical environment.
• Knowledge of Federal, State, and institutional regulations and guidelines for pharmaceutical services.
• Knowledge of pharmacy safety procedures, standards, and protocols.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Knowledge of procedures and standards for labeling and dispensing prescription drugs.
• Ability to understand and follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Clerical, word processing, and office skills.
• Skill in the use of personal computers and related software applications.
• Interviewing skills.
• Knowledge of planning and scheduling techniques.
• Records maintenance skills.

Physical Characteristics & Working Conditions

• Work is mostly inside a clinic in a controlled environment; normal clinic safety precautions and practices are required.
• Moderate physical activity: handling average-weight objects up to 25 pounds or standing/walking for more than four hours per day.
• Good dexterity to operate personal computers and basic medical/laboratory equipment.
• Must be able to read computer monitor output and results of basic medical tests accurately.
• Must be able to communicate clearly and accurately for work and safety compliance.
• Work is regularly scheduled Monday–Friday, though weekends may be required to meet deadlines.
• Position may require travel throughout the Albuquerque metropolitan area.