Pharmacy Access & Solutions Tech

Responsibilities

• Determine eligibility for patients to enter the Prescription Assistance Program (PAP).
• Review patient documents and records in order to verify if established criteria and thresholds have been met.
• Aid patients in navigating the PAP application process including obtaining missing documentation, submitting standard forms, and explaining rules of the program.
• Maintain current knowledge of service line applicable regulations and external support services.
• Proactively identify and analyze opportunities for intervention and seek solutions to customer concerns encountered both inside and outside of the department.
• Utilize internally developed systems, the electronic health record (EPIC) and commercial vendor software to document and track patient eligibility, prescriptions, patient communications and program enrollment.
• Document and communicate findings to the patient, provider and pharmacies per internal operational standards in a timely and professional manner.
• Support the development and utilization of processes that improve operational workflow to positively impact patient care and optimize clinical processes.
• Respond to and resolve pharmacy-related inquiries from members, clients, providers, or pharmacies related to medications.
• Appropriately triage inquiries to relevant team members when additional expertise is required.
• Aid in training for new employees and pharmacy learners.
• Provide project support and complete other projects/initiatives as assigned.

Requirements

• Education Requirements: HS diploma or equivalent.
• Licensure/Certification Requirements: Registration with the NC Board of Pharmacy unless enrolled in a PharmD program. CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
• Professional Experience Requirements: Two years of pharmacy technician experience required.

Qualifications

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work collaboratively and independently.
• Perform effectively in cross-functional groups.
• Self-initiative and self-motivated.

Other Information

Payment is made after six months, one year, and two years of employment. Other information: Other information: Payment is made after six months, one year, and two years of employment. This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.