Pharmacist-Lead Outpatient

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Solves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.
• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Performs pharmacist tasks including drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance to regulations, company policies and standards.
• Aids the pharmacy manager in establishing procedures that promote the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting employee suggestions.
• Responsible for the opening and closing of the pharmacy and shift change duties.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of EPIC and proposes and implements enhancements to further promote productivity.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows-up with insurance companies as well as medical providers and participates in 3rd party audits.
• Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
• Performs retail, clinical, and wellness services such as diabetes awareness and other preventive healthcare services.
• Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers.
• Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Aids the pharmacy manager with staff hiring and training.
• Reinforces the direction of the pharmacy manager in staff performance by coaching and providing constructive feedback, monitoring customer service, and fostering employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
• Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
• Obtains necessary certifications, education credits, and Healthstream training.
• Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
• Provides information or knowledge on other drugs or pharmaceuticals as appropriate.
• Interprets prescribing provider's instructions and fills prescriptions as ordered and according to organizational policies.
• Reviews and verifies dosage or other instructions as needed.
• Ensures that controlled or hazardous substances are appropriately handled.
• Manages inventory and maintains financial records.
• Provides training and guidance to pharmacy interns throughout course of their work and monitors their performance.
• Takes patient history as required; making initial clinical tests or assessments and referring patient to appropriate practitioners.
• Manages medication orders, including age-specific considerations to ensure medication safety (i.e., processing, preparation and dispensing).
• Contributes to goals, programs, and report cards for unit/department/hospital.
• Provides drug information.
• Participates actively on inter and intra-departmental committees.
• Maximizes safety and efficiency through appropriate use of automation.
• Completes assigned goals.

Qualifications

• Minimum Required: One year of hospital pharmacy experience or equivalent.
• Preferred/Desired: One year of supervisory experience.
• Education: Minimum Required: Bachelor of Science (B.S.) or Doctor of Pharmacy (Pharm.D.).
• Preferred/Desired: Post-graduate education in health-system pharmacy services.
• Training: Preferred/Desired: Minimum Required BLS and/or ACLS certification, PGY-1 Pharmacy residency and/or equivalent experience.
• Special Skills: Computer literacy, interpersonal skills, general clinical awareness.
• Minimum Required: Basic computer literacy and communication skills.
• Cognitive ability to interpret and understand written medication orders and reference materials; accuracy and attention to detail required.
• Preferred/Desired: Advanced computer order entry literacy, Microsoft Office applications, clinical experience.
• High-level cognitive ability to interpret and understand written medication orders and reference materials.
• Licensure: Current, active, unrestricted pharmacy licensure for appropriate state or eligibility for licensure. Must acquire licensure within 120 days of hire date.
• Minimum Required: PHARMACIST-FOR APPROPRIATE STATE.