Pharmacist (Clinical Specialist) - Ticket Solutions

About the role

The Clinical Pharmacist (Ticket Solutions) will serve as the subject matter expert on electronic health record (EHR) issues - workflows and mitigations with the Sioux Falls VA Healthcare System. Incumbent will receive and triage reports of EHR issues - ensure issues are routed appropriately for resolution - provide troubleshooting and validation support and communicate on resolution outcomes. Incumbent will work collaboratively with the facility - VISN - national and EHR vendor points of contact.

Responsibilities

• A. Informatics
  • Responsible for the professional - administrative and technical management of the Department's Automated Data processing (ADP) - Internal Control and Medical Information System (MIS) programs.
  • The incumbent is responsible for coordination - development and implementation of all pertinent information applications to support clinical practice - administration - educational development - research initiatives and the computerized medical record in the Pharmacy Department.
  • Will serve as a subject matter expert on pharmacy processing applications and the ability to place and manage all work orders/tickets associated with the electronic health record. The incumbent will serve as a unique subject matter expert on joint federal pharmacy systems operations at a local - VISN and national level.
  • Complete manual and automated data collections from pharmacy and automation systems. Provides analysis of systems data to pharmacy administrators and maintains data integrity of pharmacy systems via quality assurance analysis.
• B. Ticket Solutions
  • The specialist is responsible for keeping the Associate Chief - Pharmacy Operations and Chief of Pharmacy - and section supervisors informed of all administrative or technical issues that may impact Pharmacy programs. Specialist may also be asked to report to the EHR/CPRS Committee - Chief Medical Office - Patient Services Directorate leaders - hospital administrators and national VA/DoD Pharmacy Informatics group.
  • Manages all tickets placed for the electronic health record and will track and trace these tickets through to completion.
  • Incumbent will be able to provide updates on electronic health records at any requested time.
  • Incumbent will build relationships to communicate and track tickets. Ticket scope will include those directly under the pharmacy domain as well as domains related to medication safety and medication ordering with downstream impact to pharmacy (e.g., Infusions).
• C. Administrative Program Services
  • The incumbent is responsible for the revision of all department level policies and procedures related to automated data processing.
  • The specialist assists manages - develops and maintains plans for downtime pharmacy operations for both VA/DoD and joint pharmacy systems during CHCS/VISTA/Cerner or network system outages. Provides training documents for staff and supervisors on the operation and procedures for system downtimes.
  • May serve on or act as a resource for professional committees. Incumbent works closely with other pharmacy staff to ensure integration of services and optimum patient care.
  • Participates in various facility - VISN - and national Continuous Quality Improvement (CQI) initiatives - including - but not limited to - medication usages and cost effective initiatives.
• D. Pharmacist Duties
  • Will provide routine patient care in clinical settings as directed.
  • Participates as necessary in a range of staff pharmacy duties - including order verification and completion - medication preparation and dispensing in inpatient and outpatient settings.
  • Interacts with treatment team members to optimize drug treatment; develops and assesses target outcomes; communicates effectively in meetings - in personal conversations - and in written progress notes or consultations.
  • May serve as an independent anticoagulation provider in the anticoag