PGD Engineer

Core Responsibilities

• Technical Mentorship
• Serve as the primary technical mentor for RSO operators, providing guidance on substation operations, protection schemes, and system monitoring best practices.
• Lead the onboarding and qualification process for new RSO operators, ensuring each operator achieves verified operational readiness prior to independent desk coverage.
• Support Shift Leads on monthly one-on-one performance reviews with RSO operators to assess competency, address operational challenges, and deliver structured, constructive feedback.
• Operational Oversight & Quality Assurance
• Monitor alarm management practices to ensure timely, accurate operator response in accordance with established procedures and reliability standards.
• Verify that RSO operators maintain proper system readiness, including confirmed availability status within Cisco Finesse, to support uninterrupted call response and desk coverage.
• Provide qualified desk coverage during unplanned absences or periods of high operational demand to ensure continuity of RSO operations.
• Support and troubleshoot operator issues with operational tools, SCADA systems, and communication platforms.
• Engineering Analysis & Process Improvement
• Review, analyze, and trend operational trips and abnormal events to identify root causes and drive improvements in operator performance, operational processes, and tooling effectiveness.
• Retrieve and process Digital Fault Recorder (DFR) data in response to Requests for Information (RFIs), ensuring accurate and timely data delivery to requesting parties.
• Provide direct technical support for complex or high-risk outage coordination, including ERCOT and PMI-related outages.
• Cross-Functional Collaboration
• Represent the RSO team in recurring operational, engineering, and leadership meetings, serving as the team's technical liaison across organizational functions.

Additional Qualifications

• Substation operations or engineering experience strongly preferred, including familiarity with protection and control systems, switching operations, and substation commissioning or maintenance practices.
• Experience with SCADA platforms, alarm management systems, and digital fault recording equipment.
• Knowledge of NERC reliability standards applicable to Generator Owners and Generator Operators.
• Strong analytical, communication, and cross-functional coordination skills.