PFS CBO Clerk

About the role

The Patient Financial Services (PFS) Department is responsible for the timely and accurate billing and collections of revenue based on CMS guidelines, payer contracts and federal regulations. We strive to create an environment that engages employees to produce at the highest level and recognition for their accomplishments. All individual and team work assignments are designed to collectively meet Banner’s goals emphasizing excellent customer service and making a difference in our customer’s lives.

Responsibilities

• Evaluates, sorts, matches and distributes all billing statements and other attachments to the appropriate payor unit in a timely manner.
• Uses critical thinking and communication skills to resolve exceptions and missing statement or attachment issues with operations staff prior to distribution of billing.
• Acts as a site courier as assigned.
• Updates Patient Accounting system with appropriate notations to reflect the activities performed: Mail Outs, Faxes, Patient Statements, Medical Records, etc.
• Sorts and distributes reports and correspondence to the appropriate payor units.
• Performs all mail out functions for both primary and secondary paper claims on a daily basis.
• Obtains, maintains, and distributes information requested by the payors to process claims for reimbursement.
• Retrieves all requested payment and transfer documents posted through Cash posting Department in a timely manner.
• Creates spreadsheets and reports from databases to provide statistical data as requested.
• Delivers mail and interoffice supply shipments.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Based on area of assignment, must possess a valid driver's license and be eligible for coverage under the company auto insurance policy.
• Excellent organization, customer service and critical thinking skills, as well as excellent communication and human relation skills.
• Requires verbal and written communication skills with the ability to exercise tact and diplomacy in dealing with the public.
• Accurate keyboarding and ten key data entry skills.
• Ability to effectively use all common office software applications, spreadsheets, databases and word processing.

Preferred Qualifications

• Basic knowledge of Patient Accounting Terminology, general insurance laws and guidelines, insurance coverage types, and hospital billing procedures.
• One or more years of business or clerical office work experience.
• Additional related education and/or experience preferred.

Schedule

Monday – Friday between 6:30 am – 3:00 pm (40 hours, 5 days per week)