Pet Trainer

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits

• Paid weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing and development opportunities

About the Role

PetSmart’s Pet Training Instructor is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They will actively seek out pets and pet parents to educate them on the benefits of pet training and will deliver pet training services in accordance with PetSmart’s curriculum.

Responsibilities

• Responsible for pet parent experience and outcomes conducted over the telephone, in person, or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone, and online.
• Educate pet parents about the benefits of our entire pet training curriculum.
• Maintain all paperwork related to pet training.
• Educate fellow associates and act as the subject matter expert for their location on the benefits of pet training.
• Schedule training classes as outlined by the Company expectations.
• Create a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensure the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommend, inform, and sell merchandise and services.
• Assist and work in other departments as required.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

Requirements

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in PetSmart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Physical Demands and Work Environment

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, talk, and hear.
• Specific vision abilities required by this job include depth perception.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair.
• The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times.
• Exposure to live animals and their handling is common.

Pay

Exact rate of pay will be based on relevant experience level, training, skills or knowledge, and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for train pay which is based on a percent of training sales (0% for Pet Training Instructor Trainees, 20% of training sales for Pet Training Instructor 2, 25% of training sales for Pet Training Instructor 3, and 30% of training sales for Area Pet Training Instructor).