Pet Trainer

At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. We continue to pioneer powerful, industry-changing pet solutions, support our Shelter to Forever Home Program, and provide expert care to you and your pet through your neighborhood Invisible Fence® Brand dealer. Most of all, we are committed to the worry-free way you enjoy your pet’s companionship.

About the role

Trains pets on the various Invisible Fence® Brand pet solutions according to the preferred training method and instructs customers on how to follow-up the training with reinforcement of procedures and practices associated with the training protocol.

Responsibilities

• Provide training for pets with training method recommended by Invisible Fence® Brand.
• Provide support and training for customers to follow-up the certified training provided by the instructor.
• Effectively communicate with the customer the goals of each training session as well as the equipment used.
• Display a full understanding of the products and how they are used within the training sessions.
• Set-up transmitter and receiver by programming the equipment for the training session and adjust as needed.
• Correctly display and explain the importance and maintenance involved in providing a correct fit with the receiver.
• Utilize the Dealer Tool to correctly set and adjust system settings and to track usage by the pet for more efficient training sessions.
• Maintain and clean all company vehicles and equipment assigned to Certified Pet Trainer.
• Provide superior customer service:
  • Arrive promptly at scheduled time for training sessions.
  • Greet customers and pets in a friendly manner and address customer concerns in a timely manner.
  • Provide a full report of recommendations and observations.
  • Recommend products and services that may be beneficial to their pets based upon their observations.
  • Return calls to all customers immediately.
  • Solicit and collect customer referrals and endorsement letters.
  • Provide a clean and neat training session for customer home, cleaning up any messes during the training.
  • Consistently deliver friendly, positive and professional service at all times, including travel times to jobs and professional driving habits.
• Maintain Ambassador status for Invisible Fence® Brand, actively seeking referrals, leads and appointments with every customer contact.
• Collect all necessary paperwork and payments for all additional contracted services and submit to GM in a timely manner.
• Maintain proper inventory and stocking of training materials necessary.
• Assess customer’s pets to determine suitability for Invisible Fence® Brand solutions, reporting to customer and GM any potential issues.
• Build relationships with customers, to include creation of Self-Generated Leads and Google Reviews.
• Exceed standard customer satisfaction levels.
• Troubleshoot and repair any system issues and work to resolve during first visit, to prevent go-backs.
• Other job duties as assigned.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, clear driving record and driving skills.
• 1 year of pet training experience.
• Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers.
• Ability to perform well under pressure and time constraints and solve practical problems with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, write, speak, and interpret English and effectively communicate sales or training requirements with customers accurately.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis. May occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training services.
• Results-oriented with a strong sense of ownership and high level of professionalism.
• Well-groomed and maintain continued professional appearance and demeanor.

Work Environment

• May include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.
• Requires time traveling in provided vehicle to customers’ homes.
• Must interact with customers and their pets with a risk of injury from working with pets, including but not limited to bites, scratches, etc.

Accountabilities

• Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.
• Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution.
• Return customer calls as soon as the message is received.
• Champion timely follow-up service for the customer.
• Solicit and receive customer referrals and endorsement letters.
• Follow-up on free battery plans for customers to ensure they are awarded for applicable referrals.
• Always deliver friendly and professional service to all customers.
• Annual certification for Perfect Start™ Plus pet training.
• Submit customer reports and notes to AM, GM or AGM and submit SGLs, upsells and Google Reviews.
• Report to AM or GM any vehicle maintenance issue that may require additional maintenance.
• Maintain professional appearance and demeanor.
• Regular and predictable attendance is required.

Relationships

• Consistently sets high standards with the Branch associates to develop and enhance customer relationships.
• Reports directly to the Area Manager or General Manager.
• Works with IFB FSS to schedule appointments.

Schedule

• Must be available to service the customer and take appointments between the hours of 8 AM - 6 PM Monday - Saturday, with last appointment availability starting at 6 PM on a rotating schedule, 5-day work week including weekends if your rotation shift falls on a weekend.
• Must be available to work 2-3 Saturdays per month (50% Saturdays per month).