Pet Solutions Technician

About the role

Installs and services Invisible Fence® Brand Pet Solutions at customer’s homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment; report any issues that require additional maintenance.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by:
  • Helping design and confirm solution layouts with customer.
  • Returning calls to the office regarding any customer concerns immediately.
  • Soliciting and collecting customer referrals and endorsement letters.
  • Maintaining customers’ home by providing a clean and neat installation/service, always leaving the home in a better condition.
  • Consistently delivering friendly, positive and professional service at all times, including professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status by actively generating referrals, leads and appointments with every customer contact.
• Collect all necessary paperwork and submit in a timely manner.
• Collect all payments prior to leaving client’s home.
• Report all serial numbers of products used during visits.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to customer and management.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.
• Follow all company policies, procedures, training manuals, safety rules, and operating instructions.
• Exceed standard customer satisfaction levels by resolving customer issues with personal ownership and creating win-win-win solutions.
• Annual certification for Perfect Start™ Plus pet training.
• Submit customer reports, notes, SGLs, upsells, and Google Reviews.
• Report any vehicle maintenance issues.
• Maintain professional appearance and demeanor.
• Regular and predictable attendance is required.

Requirements

• High school diploma or equivalent.
• 1 year of customer service experience.
• Valid driver’s license, clear driving record, and driving skills.
• Outstanding verbal, written, and listening communication skills.
• Ability to perform well under pressure and time constraints.
• Ability to solve practical problems with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to read, write, speak, and interpret English effectively.
• Technical abilities to use cellular phones and electronic devices for training and recording notes.
• Ability to sit, stand, and walk on a regular basis.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Results-oriented with a strong sense of ownership and high level of professionalism.
• Well-groomed and maintain professional appearance and demeanor.

Physical Activities

• Lift and carry equipment.
• Simple grasping, fine manipulation, use of machinery (CF3000, trencher, steering wheel).
• Repetitive hand motions.
• Exposure to heat, cold, and outdoor settings for 5+ hours per day.

Schedule

• Available to service customers and take appointments between 8 AM–6 PM, Monday–Saturday, with last appointment availability starting at 6 PM on a rotating schedule.
• 5-day work week, including weekends if rotation shift falls on a weekend.
• Available to work 2–3 Saturdays per month (50% Saturdays per month).

Work Environment

• Exposure to outside weather conditions, wet/humid conditions, extreme cold or heat.
• Travel in provided vehicle to customers’ homes.
• Interaction with customers and their pets, with risk of injury from bites, scratches, etc.