Pet Health Advisor

The Role

Our Pet Health Advisors are dedicated to delivering an exceptional client journey while supporting the smooth running of the practice. You'll combine outstanding customer care with strong organization, ensuring both our clients and clinical team receive the support they need.

You'll play a key role in creating a calm, organized and professional experience within our busy veterinary practice. This is a Full Time role working 35 hours per week, including evenings and weekends. Typically, this includes 3 full days per week (8:30am–7:00pm) on a rotating rota plus 1 in 3 Weekends (Saturday 9am to 6pm and Sunday 10am to 4pm).

Flexibility to cover rota changes and absences is an important part of the role. Overtime will be required.

Qualifications

The starting salary during training is £12.71 per hour. Following your initial training, you'll have the opportunity to progress your salary based on your performance. We aim to review this after around six months (although this may vary), with ongoing annual performance-based salary reviews thereafter.

What We're Looking For

• Exceptional customer service experience is essential.
• Experience in a customer-facing role and enjoying working with people.
• Thrive in a busy, fast-paced environment and can confidently juggle multiple priorities.
• Communicate clearly and professionally, both face-to-face and over the phone.
• Remain calm, compassionate and organized under pressure.
• Strong organizational skills and confidence using computers, email and digital systems.
• Takes pride in delivering exceptional service and creating positive client experiences.
• Friendly, approachable and professional at all times.
• Loves animals and wants to be part of a caring profession where every interaction makes a difference.

What You'll Receive

• Pension scheme
• 20% colleague discount at The Vet Group, Pets at Home and Groom Room
• Access to a wide range of discounts and cashback offers
• Ongoing learning and CPD opportunities through the Vets4Pets Learning Academy for colleagues who progress successfully through onboarding
• Additional practice-specific benefits, shared during the recruitment process