Pet Groomer

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits

• Paid weekly
• Health & wellness benefits
• 401k plan with company match
• Paid time off for full-time associates
• Associate discounts
• Tuition assistance
• Career pathing and development opportunities

Responsibilities

• Independently perform full menu of bath, brush, and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart’s bathing standards and procedures.
• Recommend additional health and wellness solutions with pet parents based on pet’s needs.
• Responsible for the pet parent experience and outcomes conducted in person, over the phone, and at the sales register.
• Greet pet parents, answer their questions, and assist with making reservations in the salon.
• Conduct salon appointment reminder calls, maintain client records, and consult with pet parents on services offered.
• Perform check-in and check-out procedures for grooming appointments, including applicable paperwork and rebooking.
• Promote opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Recommend, inform, and sell merchandise and services.
• Maintain the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area by performing maintenance throughout the day, including end-of-day cleaning in accordance with the maintenance checklist.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assist and work in other departments as required.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

Requirements

• Prior grooming experience; or 6 months of experience in the Stylist in Training job with successful completion of PetSmart’s Salon Academy training and safety certification program or passes the salon technical evaluation.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

Physical Demands and Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms; stoop, kneel, crouch, talk, and hear. Specific vision abilities required by this job include depth perception. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.

While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Pay

Exact base rate of pay will be based on relevant experience level, training, skills or knowledge, and store location. Pay for this position is the greater of the base pay rate or groom pay (a designated percentage of the associate’s grooming sales based on the job code) and can vary by pay period. In no instance will PetSmart pay less than the local minimum wage.