Pet Crematory Operator/Dispatcher

Starting wage is $20 per hour at our Charlotte, North Carolina location.

About the role

Faithful Companion Pet Cremation Services is a professional, family-owned, customer-service-focused company that understands pets are truly family members. We are an LGBTQ+ friendly employer seeking a motivated and compassionate Dispatcher to lead a team, ensure exceptional service, and uphold our standards of compassion, quality, honesty, integrity, and dignity.

Responsibilities

• Perform closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire a team of Drivers to deliver exceptional service daily.
• Conduct high-quality, private cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
• Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Occasionally lift, push, and pull objects up to 150 pounds with assistance.
• Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
• Perform other assigned duties as required.

Requirements

• Demonstrated leadership skills with the ability to motivate and inspire a team.
• Strong communication and organizational skills to manage driver routes and customer interactions.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift and move heavy objects with assistance.
• Flexibility to work a schedule that includes four 10-hour shifts or five 8-hour shifts, including weekends.

Benefits

• 401K match
• Medical insurance
• FSA/HSA for medical and dependent care
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Voluntary pet insurance
• Short-term and long-term disability insurance

Benefits are available after 30 days of employment.

Pay

$20 per hour.

Schedule

Afternoon/evening position requiring one weekend day per week. Schedule options include four 10-hour shifts or five 8-hour shifts.