Personnel Services Coordinator

About the role

The Personnel Services Coordinator is responsible for delivering an exceptional experience to ALKU’s external employees (consultants and field employees). This role serves as a primary liaison between external employees and internal corporate teams, ensuring a seamless, supportive, and differentiated experience throughout the employee lifecycle.

Responsibilities

• Guide consultants through the onboarding process, ensuring document accuracy and a streamlined, positive experience
• Audit timesheets and expense reports weekly
• Maintain a working knowledge of all corporate functions (Benefits, Billing, Finance, Payroll, etc.) to support external employees effectively
• Act as a trusted point of contact for onboarding, payroll, timesheets, and expense-related questions
• Build and maintain meaningful relationships with external employees
• Conduct welcome calls upon new project starts
• Send handwritten appreciation notes and routine check-in outreach
• Meet relationship-building metrics, including:
• 50 outbound dials per week
• 5 testimonials per year (Google, LinkedIn, Glassdoor, etc.)
• Promote and support consultant events and “Social Hours” as needed
• Contribute to the quarterly external newsletter as needed
• Aid in survey distribution and feedback analysis
• Identify and implement streamlined, standardized, and scalable processes to improve efficiency and employee experience
• Emulate and reinforce the “4 Ps” of Personnel Services: Professional, Prompt, Prepared, Personable

Requirements

• Ability to multi-task and work in a fast-paced environment
• Comfortable on the phone
• Relationship building
• Highly organized
• Adept in technology
• Self-motivated
• Anticipate upcoming needs
• Adaptable and resourceful
• Works well independently and with teams

Qualifications

High school diploma or equivalent.

Skills

• Excellent communication skills
• Strong organizational skills
• Proficiency in Microsoft Office Suite
• Experience with HR software

Benefits

• Medical, Dental & Vision
• Competitive 401K Match
• Childcare Reimbursement
• PTO package (plus birthdays off and volunteer time off)
• Paid Holidays
• Life & Disability Insurance
• Student Loan Reimbursement
• Fitness Reimbursement

Pay

$55,000

Schedule

In the office 3 days a week. Must be willing to attend after work events with consultants periodically.

Location & Work Environment

Prolonged periods of sitting at a desk and working on a computer. Must be comfortable talking on the phone and comfortable public speaking.