Personnel Security Technician I

About the role

RiverTech is seeking a Personnel Security Technician I (PST I) to provide administrative assistance and contract support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Security & Integrity (OSI). The PST I will report to RiverTech’s On-Site Supervisor and support the OSI Personnel Security Division (PSD) with processing personnel security cases, including data entry, electronic scanning and uploading of security documents, fingerprint card filing, triage support, record management, case assignment, and data quality assurance reviews. This is a hybrid position requiring current residence within driving distance of South Burlington, Vermont.

Responsibilities

• Perform administrative and staff support duties, including preparing reports and presentation materials, handling correspondence, and directing visitors.
• Answer and screen telephone calls, schedule appointments, and assist with meeting notes.
• Resolve routine questions and problems; escalate complex issues to higher-level staff.
• Assist with creating, maintaining, scanning, filing, retrieving, tracking, and destruction of electronic and physical personnel security records and case files.
• Review personnel security forms and documents for completeness, accuracy, and compliance.
• Perform data entry in various personnel security databases and prepare periodic ad-hoc reports.
• Monitor central mailboxes in Outlook, responding to inquiries and status requests.
• Assist with pulling, filing, and updating fingerprint cards and inventory in file storage areas.
• Coordinate facility-related services, including IT support, conference room scheduling, and office supply management.
• Assist with property control and equipment inventory.
• Receive and route incoming telephone calls, mail, and facsimile receipts.
• Document meeting minutes and general office information.
• Escort uncleared vendors and visitors to the facility.
• Conduct case file quality assurance reviews, identify data inaccuracies, and correct minor infractions in electronic systems.
• Update tracking mechanisms such as MS Excel spreadsheets and MS Access databases; recommend improvements for new tracking tools.
• Create electronic case files and assign them for security processing based on business processes and federal workload thresholds.
• Perform security name checks and collect data from various government systems.
• Facilitate case file reviews for federal investigators by locating and providing access to electronic personnel security case files.
• Prepare draft electronic or hard copy paperwork for release in response to Freedom of Information Act (FOIA) requests, as directed by Federal Supervisors.

Requirements

• Minimum High School Diploma or GED.
• Minimum five (5) years of related work experience.
• Strong attention to detail, ability to set and manage deadlines, organizational skills, and ability to multi-task in a fast-paced environment.
• Ability to work independently, think logically, and collaborate effectively in group settings.
• Ability to follow general guidance from supervisors or standard operating procedures with minimal supervision.
• High proficiency in Microsoft Office (Outlook, Excel, Access, Word) and experience with database software applications.
• Excellent oral and written communication skills, computer skills, and telephone/email etiquette.
• Strong customer service skills.
• Ability to obtain public trust clearance.
• Must currently reside within driving distance of South Burlington, Vermont.

Desired Qualifications

• Prior experience in a federal contract or federal government role is an asset.

Pay

$30.13 per hour, plus $5.09 per hour Health & Welfare.

Benefits

• Comprehensive benefits program, including medical, dental, vision, and life insurance.
• 401(k) retirement plan and a range of voluntary benefits.
• Vacation, holiday, and sick leave as defined under the DOL's Wage Determination.

Schedule

Hybrid position.