Personnel Recruiter - COS218629221

Work Location: 395 Hudson St, New York, NY 10014 – 3 days on-site, 2 days online

About the Role

Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows. The role is 70–80% operations and 20–30% coordination.

Responsibilities

• Case & Intake Management:
  • Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.
  • Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.
• Job Posting Audit Support:
  • Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership.
  • Track trends to inform analysis and targeted campus training needs.
• Background Verification Support:
  • Respond to basic inquiries related to background verification processes, in alignment with established protocols.
• Content & Site Maintenance:
  • Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.
• SOPs & Documentation:
  • Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.
• Peak Period Support:
  • Provide additional operational coverage during UAT and cutover, while SMEs focus on project tasks.

Requirements

• 4–6 years in HR higher education operations, shared services, or higher education administration.
• Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
• Proven accuracy and attention to detail; ability to follow established procedures.
• Customer service orientation; clear written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Workday experience (reports, business processes, training support).
• Standard schedule with occasional peak period overtime (UAT, cutover).