Personnel Employment Assistant II
This position is designated for the capture of Navy ICA incumbent personnel.
About the role
The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This role verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.
Responsibilities
- Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.
- Verify customer identity and eligibility using authorized credentialing and enrollment systems.
- Process new credential requests, renewals, replacements, updates, and related administrative transactions.
- Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
- Enter, update, and maintain electronic records with a high degree of accuracy.
- Assist customers with application requirements, documentation, and eligibility questions.
- Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
- Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
- Perform basic user-level maintenance and troubleshooting of office equipment.
- Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
- Maintain accountability of controlled materials, supplies, and equipment.
- Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.
Requirements
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
- Experience using computerized information systems for data entry and record maintenance.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Strong organizational, communication, and customer service skills.
- Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.
Preferred Qualifications
- Experience in identity management, credentialing, records administration, or document verification.
- Experience working in a highly regulated or security-focused environment.
- Experience providing face-to-face customer support in a high-volume office.
- Experience using enterprise database applications.
Pay
The hourly amount for this position is determined by the Service Contract Act and varies by locality. We will pay the prevailing wage rate as determined by the Department of Labor and the Wage Determination (WD). Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.
Benefits
Comprehensive benefits for full-time employees (part-time members receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan that includes counseling services
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.