Personnel Employment Assistant II

About the role

The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures.

Responsibilities

• Verify customer identity and eligibility using authorized credentialing and enrollment systems.
• Process new credential requests, renewals, replacements, updates, and related administrative transactions.
• Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
• Enter, update, and maintain electronic records with a high degree of accuracy.
• Aid customers with application requirements, documentation, and eligibility questions.
• Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
• Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
• Perform basic user-level maintenance and troubleshooting of office equipment.
• Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
• Maintain accountability of controlled materials, supplies, and equipment.
• Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.

Requirements

• High school diploma or equivalent.
• Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
• Experience using computerized information systems for data entry and record maintenance.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Strong organizational, communication, and customer service skills.
• Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.

Qualifications

• Experience in identity management, credentialing, records administration, or document verification.
• Experience working in a highly regulated or security-focused environment.
• Experience providing face-to-face customer support in a high-volume office.
• Experience using enterprise database applications.

Skills

• Exceptional attention to detail.
• Professionalism.
• Outstanding customer service.
• Safeguarding sensitive information.

Benefits

This position is covered by the McNamara-O'Hara Service Contract Act (SCA). Compensation, benefits, and applicable health and welfare requirements are administered in accordance with the applicable U.S. Department of Labor Wage Determination. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality.

Pay

The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality.

Schedule

Not specified.

Benefits

Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.