Personal Teller

General Electric Credit Union is a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. We pride ourselves on maintaining quality service, an employee-friendly workplace, and developing team members while teaching skills to lead to career advancement opportunities.

About the role

Through Interactive Teller Machines (ITM), the Personal Teller administers all teller transactions virtually and assists with ensuring any additional member’s needs are directed to the appropriate GECU team member, ensuring a positive member experience.

Responsibilities

• Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, and loan paydowns via video sessions following appropriate policies and procedures.
• Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability.
• Determine additional holds as necessary and communicate this information with members effectively.
• Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation.
• Collaborate with and refer members to branch team members through internal communications as necessary to complete or resolve additional issues uncovered during the video session.
• Guide members through self-service handling of account maintenance requests through digital channels.
• Responsible for daily balancing procedures.
• Perform other duties to support Virtual Branch Services as necessary.

Requirements

• High school diploma or GED required.
• One year of customer service experience preferred.

Skills

• Great interpersonal and verbal communication skills to deliver an impactful and positive experience.
• Ability to function well in a fast-paced call center environment.
• High attention to detail in reviewing member accounts and processing transactions.
• Strong computer skills with proficiency in Microsoft Office products.

Benefits

• Health, Dental, and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starts accruing once hired, plus a paid birthday off.
• 401k Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities—and earn additional PTO hours.
• On-site clinics for vaccines and mammograms.
• Many more benefits.