Personal Support Specialist

Position Summary

The Personal Support Specialist is a warm, reliable presence in a client's everyday life. This role is built around companionship, daily routine support, household assistance, and helping clients stay connected to their community.

Primary Service Tiers

• Personal Assistance

Core Responsibilities

• Companionship & Daily Support

  • Provide consistent, warm companionship as a trusted presence in the client's daily life
  • Support clients with activities of daily living including dressing, grooming, hygiene reminders, meal support, and light mobility assistance
  • Encourage socialization, meaningful activity, and healthy daily routines
  • Accompany clients on walks, outings, errands, appointments, and community activities
  • Support clients in maintaining independence and personal dignity at every interaction

• Household & Lifestyle Assistance

  • Prepare meals following the client's stated preferences and any dietary guidance shared by the family or medical professionals
  • Assist with grocery shopping, laundry, linens, and household organization
  • Support light household tasks that help the home feel safe, calm, and manageable
  • Provide basic technology assistance — phone, tablet, TV, devices — to help clients stay connected
  • Help coordinate household vendors and service appointments when needed

• Transportation & Appointment Support

  • Provide transportation using the client's vehicle whenever possible
  • Accompany clients to appointments, provide escort assistance, and take notes for the client's personal reference when authorized
  • Assist with appointment scheduling and follow-up coordination
  • Communicate appointment outcomes and observations to the VP of Operations as directed

• Observation & Communication

  • Observe and document non-clinical changes in the client's condition, environment, mood, or routine using plain, factual language
  • Report any concerns promptly to the VP of Operations. Do not attempt to assess or diagnose
  • Communicate with professionalism and discretion in all client and family interactions

• Documentation & Compliance

  • Complete an accurate visit note at the end of every visit, same day, without exception
  • Document services delivered, time in and out, and any observations or concerns
  • Maintain full client confidentiality in all communications and records
  • Follow all infection control, safety, and emergency protocols
  • Complete required PSSA competency training and ongoing annual job-related training
  • Adhere to all Tennessee Living policies, procedures, and PSSA requirements