Personal Support Specialist

Core Responsibilities

• Provide consistent, warm companionship as a trusted presence in the client's daily life
• Support clients with activities of daily living including dressing, grooming, hygiene reminders, meal support, and light mobility assistance
• Encourage socialization, meaningful activity, and healthy daily routines
• Accompany clients on walks, outings, errands, appointments, and community activities
• Support clients in maintaining independence and personal dignity at every interaction
• Prepare meals following the client's stated preferences and any dietary guidance shared by the family or medical professionals
• Assist with grocery shopping, laundry, linens, and household organization
• Support light household tasks that help the home feel safe, calm, and manageable
• Provide basic technology assistance — phone, tablet, TV, devices — to help clients stay connected
• Help coordinate household vendors and service appointments when needed
• Provide transportation using the client's vehicle whenever possible
• Accompany clients to appointments, provide escort assistance, and take notes for the client's personal reference when authorized
• Assist with appointment scheduling and follow-up coordination
• Communicate appointment outcomes and observations to the VP of Operations as directed
• Observe and document non-clinical changes in the client's condition, environment, mood, or routine using plain, factual language
• Report any concerns promptly to the VP of Operations. Do not attempt to assess or diagnose
• Communicate with professionalism and discretion in all client and family interactions
• Complete an accurate visit note at the end of every visit, same day, without exception
• Document services delivered, time in and out, and any observations or concerns
• Maintain full client confidentiality in all communications and records
• Follow all infection control, safety, and emergency protocols
• Complete required PSSA competency training and ongoing annual job-related training
• Adhere to all Tennessee Living policies, procedures, and PSSA requirements

Job Requirements

• 18 years of age or older (PSSA requirement)
• Language skills sufficient to read instructions, maintain written visit notes, and communicate clearly with clients and families
• Genuine compassion for older adults and a patient, respectful approach
• Reliable, punctual, self-directed and able to work independently in private home settings
• Valid Tennessee driver's license, reliable personal transportation, and a clean driving record
• Must pass criminal background check, TN Abuse Registry check, and TN Sexual Offender Registry check prior to first client contact
• Must complete all PSSA required competency training before providing direct services

Physical Requirements

• Ability to assist with light mobility support and positional assistance
• Ability to lift up to 25 pounds safely
• Ability to stand, bend, and move throughout client homes
• Ability to accompany clients on outings, walks, and appointments

Company Benefits

At Tennessee Living, we believe aging at home should feel safe, dignified, supported, and deeply personal.