Personal Shopper @NET-A-PORTER

About the role

NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients. They offer EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. By anticipating each client's unique preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience to customers around the world. NET-A-PORTER are now seeking a talented Personal Shopper to join the team in the Miami/Palm Beach area.

What you'll be doing

• Profile customers individually based on their shopping pattern
• Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client's style and requirements
• Represent brand and embody values of NET-A-PORTER
• Ensure prompt follow up with customers acquired through events and partnerships
• Achieve yearly targets and KPIs
• Lead team by example through hitting and exceeding sales targets
• Be the sales expert within the team
• Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas
• Offer styling and advice on items
• Ensure that sales leads are identified and prioritized by analyzing your customer list
• Increase spend of individuals and develop customer loyalty through by understanding their needs
• Drive Personal Appointments where possible with clients to develop relationships
• Have a cultural awareness for clients based across different regions
• Possess a self-driven awareness of fashion industry and brands/product
• Feedback any buying patterns to Managers
• Participate in Client Relations, marketing / partnership events as required
• Work alongside the wider business to understand key business trends and increase business acumen

What we're looking for

• 3 – 5 years of work experience in a similar position, preferably in luxury fashion
• Engaged and active client book driving between $1.8m-$2.5m
• Proactive sales approach, with a track record of achieving personal sales goals
• Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
• Leadership and mentoring skillset
• Works very closely with stakeholders outside the department to drive own business
• Fluent in spoken and written English
• Technology literate, with experience in Excel and Outlook
• Confident, with excellent communication skills
• Organized with an eye for detail

Pay

Compensation for this role is $30.00-$34.87/hr, depending upon experience, plus monthly commission.

Benefits

• Performance bonus schemes dependent on the type of role you are in
• 401(k) plan that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending
• A chance to be part of a fun and caring team that supports each other