Personal Property Specialist I

About the Role

Under the general direction of the designated supervisor, this position processes personal property taxes for the County, assists taxpayers with related inquiries, maintains personal property tax accounts, and files items for tax assessment purposes.

Responsibilities

• Greets all visitors (in person or phone) to the department, accepts inquiries, ascertains nature of business, and assists or redirects as appropriate while providing excellent customer service.
• Maintains accurate personal property tax accounts in compliance with the Virginia State Code, County ordinances, and office policy and procedures.
• Scans and files personal property tax information and assigns it to the proper account/year.
• Ensures all personal property is properly assessed; ascertains fair market value for personal property, including motor vehicles, trailers, campers, mobile homes, and boats.
• Assesses vehicles for taxation; coordinates and maintains tax abatement records.
• Adjusts existing tax accounts to reflect changes to mailing address, situs, ownership, and Personal Property Tax Relief Act status.
• Processes and answers complaints; resolves customer issues; and corresponds with taxpayers concerning tax issues and problems.
• Completes special projects as assigned, independently or as a member of a team.
• Works with supervisor to complete DMV and apartment reports.
• Handles inquiries and collects data from the public regarding personal property.
• Operates a variety of office equipment and software.
• Reviews applications and forms for conformity with established procedures.
• Appears in court as needed.
• Provides assistance to other tax clerks.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent (required).
• Business school or college-level courses (preferred).
• Two (2) years of related experience in customer service or taxation (preferred).
• Valid Virginia driver’s license.
• Encouraged to enroll in the Master Deputy program through the Weldon Cooper Center at UVA.

Skills and Abilities

• Knowledge of taxation methods.
• Knowledge of principles and practices related to customer service.
• Knowledge of discovery methods and resources.
• Knowledge of the use and operation of automated systems.
• Skill in communicating clearly, concisely, and effectively, both orally and in writing.
• Ability to analyze financial and business statements, records, and tax returns.
• Ability to identify, analyze, and resolve problems.
• Ability to analyze facts, legal precedents, and determine correct responses.
• Ability to multi-task and prioritize work as deadlines dictate.
• Ability to recognize and respond to needs resulting from department workloads, deadlines, and staffing levels.
• Ability to work well independently.
• Ability to organize information.

Additional Requirements

• Subject to a complete criminal history background search with acceptable results.
• Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.

Schedule

40 hours per week.