Personal Loan Specialist

Culture

We invest in our team's success by providing thorough, role-specific training and offering a range of opportunities for career growth.
We foster direct engagement with senior leadership to participate in decisions and drive outcomes that enhance the success of the business.
We offer a competitive total compensation package that includes rewarding incentive programs designed to reward excellence.
We assist customers in our communities with ease, empathy and encouragement.

Benefits

We promote social and family well-being by offering paid time off for volunteer hours and providing family back-up care.
We offer extensive, comprehensive coverage to support team members’ needs physically and mentally, such as access to Talkspace and Hinge for on-demand physical therapy via an app.
We offer financial wellness that includes 401(k) with match, ESPP, tuition reimbursement and tools like subscription cancellation that help you stay on top of your financial goals.

Qualifications

• A High School Diploma or GED
• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Skills

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Pay

The target base salary range is $18.00-$22.00, based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Schedule

Up to 4% matching 401(k)