Personal Lines - Client Services Analyst

Job Summary

At The Cincinnati Insurance Companies, we seek to hire individuals who embody our core values and are committed to excellence in service and innovation. We are currently seeking a Client Services Analyst to join our Personal Lines Operations team. This role plays a crucial part in supporting and enhancing systems used by our Personal Lines business partners and agents.

About the Role

This position is an integral member of an agile delivery team, focusing on User Acceptance Testing, system analysis, and advocating for end-user workflows. The ideal candidate should possess a combination of technical aptitude, business knowledge, and strong communication skills to ensure that system solutions meet business needs and deliver an excellent user experience.

Responsibilities

• Participate as an active member of an agile delivery team, collaborating with product owners, developers, and stakeholders throughout the sprint lifecycle.
• Lead and support User Acceptance Testing activities to validate that system enhancements meet business requirements and user expectations.
• Analyze system requirements and specification documentation to ensure test coverage and alignment with business workflows.
• Create and execute medium-complexity test cases requiring independent judgment, creativity, and system knowledge.
• Document, track, and communicate defects discovered during testing; validate that fixes are implemented correctly.
• Research and troubleshoot system issues, partnering with technical teams to identify root causes and solutions.
• Analyze data, reports, and system outputs to identify trends, risks, and improvement opportunities.
• Communicate system workflows, processes, and changes effectively to users and stakeholders.
• Act as an advocate for agent and end-user workflows, ensuring business needs are represented in system design.
• Identify recurring trends and issues among system users and recommend enhancements or process improvements.
• Provide support to our internal and external customers using the rating system.

Requirements

• Strong technical aptitude with the ability to quickly learn and understand system functionality.
• Demonstrated proficiency in Microsoft® Excel.
• Proven customer service mindset and ability to collaborate effectively in a team environment.
• Initiative and sound decision-making, logical thinking, and judgment.
• Working knowledge of SQL (preferred).

Qualifications

• A bachelor’s degree (preferred) or an associate degree with prior personal lines insurance experience.
• Experience supporting or performing UAT in an agile or iterative development environment.

Benefits

We offer a competitive starting pay range of $50,000 - $60,000 annually, which is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Additionally, eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance. We also provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Company Culture

At Cincinnati, we believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their unique perspectives and talents. We are committed to promoting a culture of respect, collaboration, and continuous learning, where our associates can thrive and achieve their full potential.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates regardless of race, creed, color, sex, including sexual orientation, gender identity and transgender status, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.