Personal Lines Account Manager

Job Summary

Responsible for the highest level of customer service to Personal Lines Accounts. Providing prompt, accurate and courteous service to agency clients. Working independently & collaboratively with clients, producers & company representatives to design & execute a comprehensive insurance program specific to insureds needs.

Responsibilities and Duties

• Collectively or independently explore, create, execute, review all information necessary to designs & implement appropriate insurance programs for clients both new & renewal in accordance with agency and underwriting guidelines.
• Manage/maintain assigned book of business ensuring timely renewal relationship continuation process is managed according to agency standards and guidelines as to protect client, agency E&O exposure and carrier partner relationships.
• Prepare proposal, & in collaboration with producer, present proposal to client, obtain required signatures & warranties required to secure coverage.
• Maintain/update agency management systems/platforms with all required information according to agency procedures.
• Prepare summaries of insurance for producer / client review
• Manage all day-to-day service needs of clients, including but not limited to changes, endorsements, cancellations, reinstatements.
• Prioritize & manage workflow to ensure efficient, timely & accurate handling of responsibilities.
• Collaborate with producers, associates & agency team members, providing technical support, to assist clients & reach agency goals.
• Maintains knowledge of industry state & federal rules & regulations and carrier underwriting requirements
• Consult, inform, educate clients on coverages, exclusions & exposures.
• Represents the agency in collaboration with producers in handling complaints, concerns, for an amicable relationship with clients & carriers.

Tools & Technology

• Microsoft office products (Word, Excel, PowerPoint, Outlook)
• AMS360, image right/work smart, various carrier website platforms

Special Skills & Requirements

• Collaborator with positive approach to co-workers, duties & organization
• Strong organizational, time management & communication skills
• Analytical, detail oriented, ability to think critically regarding complex solutions.
• Above average mathematical skills
• Projection of professional image in a business professional environment
• Respect confidentiality of clients and associates
• Initiative-taking, initiative-taker, ability to work independently in a fast-paced, team environment with minimal instruction.

Level of Responsibility

• Managing client accounts
• Providing expert advice
• Overseeing & adhering to contract requirements
• Making independent strategic decisions which require expert level of discretion, education, knowledge & independent judgement.
• At times involves responsibilities beyond standard office hours i.e., client meetings, client deadlines, industry training events.

Education and Special Requirements

• High school diploma or equivalent.
• Higher level education preferred.
• Property & casualty license
• CISR, CIC or equivalent designation
• three - five years experience in personal lines insurance preferred
• Awareness of E & O exposure and use of E & O prevention techniques