Personal Lines Account Associate

About the role

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, HUB is committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while delivering expert guidance and tailored solutions to ensure superior customer experience and lasting value for clients.

Why Choose HUB? Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time.

We Are The Perfect Fit If You:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self‑starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Position Summary: The Personal Lines Account Associate provides essential operational and administrative support to the Personal Lines and Private Client Account Management team, ensuring accurate policy servicing, timely client communication, and strong risk management practices. This role is central to maintaining accurate client records within the agency management system and supporting a seamless client experience across the policy lifecycle — from new business entry and policy issuance through change processing, renewal preparation, and claims follow‑up.

Responsibilities

• Support Account Manager functions as needed.
• Enter customer or prospect client information into the agency management system.
• Prepare and issue evidence of insurance, certificates of insurance, and automobile identification cards at the direction of the Account Manager.
• Process and follow up on cancellation and/or reinstatement requests to ensure accurate and timely resolution.
• Review and process change requests in the agency management system and confirm completeness and accuracy.
• Assist with rating at the direction of the Account Manager.
• Participate in the renewal preparation process, including preparing policies for delivery to clients, generating proposals, and sending annual reviews and renewal reminders.
• Communicate with company personnel regarding the client’s needs and/or issues.
• Report and/or follow up on claims as requested.
• Document all transactions in the agency management system, including ancillary systems as required, and maintain an accurate suspense system on all items that require a response.
• Field phone calls from insureds regarding questions about their coverage, changes, additions, payments, and cancellations, as needed for backup support.
• Avoid issues involving potential Errors and Omissions (E&O).
• Adhere to E&O File Audit requirements on all accounts.
• Immediately report any possible E&O issue to a supervisor.
• Provide quality customer service to clients, team members, and