Personal Jeweler, Blue Nile

Blue Nile is passionately driven to reimagine fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, we celebrate all stories of love. We are looking for a Part-Time Luxury Sales Consultant to join our retail showroom in the SouthPark Mall in Charlotte, NC.

About the role

The ideal candidate understands the white-glove culture and has a passion for educating customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate, and strives to help others. Our customer service goal is to enhance and grow the brand connection experience, creating a "Jeweler for Life" relationship with Blue Nile.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions that exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhancing the buying experience and building relationships that lead to long-term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Jewelry experience a plus but not required
• Excellent interpersonal, creative problem-solving, organizational, and time management skills
• Excellent listening, written, and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S.

Benefits

• Medical, vision, and dental coverage
• 401(k) employer match
• Discretionary bonus for regular positions

Pay

The hourly pay range for this job is $17.00 - $22.00. Base pay may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors.