Personal Jeweler, Blue Nile

About the role

Blue Nile is looking for a Luxury Sales Consultant to join our retail showroom. The ideal candidate understands the white-glove culture and has a passion to educate customers about jewelry purchases. As a Luxury Sales Consultant, you will be outgoing, passionate, and strive to help others while enhancing and growing the brand connection experience for customers. This role focuses on creating a "Jeweler for Life" relationship with Blue Nile.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience, and build relationships that lead to long-term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Jewelry experience a plus but not required
• Excellent interpersonal, creative problem-solving, organizational, and time management skills
• Excellent listening, written, and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S.

Benefits

• Hourly pay range: $20.00 - $24.00 (varies by geographic region, internal equity, job-related knowledge, skills, and experience)
• Regular positions are eligible for discretionary bonus
• Medical, vision, and dental coverage
• 401(k) employer match

Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.