Personal Insurance Client Advisor (Bilingual)

OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client. OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast, with team members in 18 locations. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.

About the role

Our core values, what we call “The OneGroup Way,” consist of:

• Knowledge Development – Professional growth but also understanding the company, workflow processes, and the right people to get the job done. Adopting a growth mindset in everything we do.
• Big Picture – How your individual contributions connect to the larger goals that can make a difference to the client. Utilizing your talents and the attributes of those around you to create unique solutions for clients.
• Acknowledgement – Recognizing others’ contributions, appreciating what others do, and valuing their strengths.
• Transparency – An environment that encourages open communication and feedback.
• Bigger Purpose – How we become more than just an insurance company to our clients. We seek to enhance our clients’ businesses, support their mission, and understand their challenges.

Responsibilities

• Handle a book of business by building relationships with each account and ensuring activities are settled efficiently and accurately.
• Assist clients with policy changes, renewals, and claims processing.
• Advise clients on our “value” proposition to shift focus from price to comprehensive coverage.
• Conduct coverage and exposure reviews with existing clients to ensure adequate coverage at the time of a loss, including addressing adverse loss experience.
• Contact new clients within 30-45 days of their new business effective date to introduce yourself, address outstanding issues, and confirm preferred communication methods.
• Review potential non-renewal issues with management and discuss with carriers regarding reinstatement or rewriting coverage.
• Quote and issue mid-term rewrites as exposures change.
• Review renewal increases over established thresholds, seek rate relief options from carriers, and task the Placement Specialist team if marketing is required.
• Contact clients who have cancelled or requested cancellation to determine reasons for their decision, establish controls to re-solicit coverage, and discuss findings with the sales team and management.
• Communicate directly with insurance company underwriters to resolve outstanding or potential issues and protect clients’ insurability.
• Document all interactions (phone calls, emails, meetings, etc.) in the company system so any team member can assist the client.
• Obtain and update clients’ primary contact information, focusing on email addresses and best contact phone numbers.
• Advise clients on preferred premium payment methods such as EFT, recurring credit card, and paid-in-full options.
• Confirm appropriate tasks are created in the company system to properly service clients and follow up on pending activities until completion.
• Handle Reg. 34 issues and follow up with the DMV to resolve potential license/registration suspensions for clients.
• Keep clients informed throughout the entire process.
• Meet established metrics/expectations for the position, including account servicing activity, referral activity, call volume, attendance, and quality control audits.
• Handle routine service matters when PL Assistants are unavailable, including Carco, insured payments, ID cards, binders, and payments.
• Stay informed on important insurance coverage issues and carrier underwriting guidelines, premium-saving credits, and technology platforms.
• Participate in seminars and classes for skills and knowledge development.
• Perform other duties as required.
• Maintain proficient knowledge of, and compliance with, all applicable laws, regulations, policies, procedures, and internal controls, and complete all training requirements in a timely manner.

Requirements

• High School Diploma or equivalent (College Degree preferred).
• All applicants must be 18 years of age or older.
• Florida resident 4-40 license required; must maintain license through continuing education.
• One to three or more years of insurance experience preferred.
• Strong expertise and knowledge in policy coverage.
• Customer service experience required.
• Ability to use menu-driven software, Word, and Excel.
• Ability to work independently as well as in a team environment.
• Good organizational skills with the ability to manage multiple tasks efficiently.

Benefits

• 11 paid holidays.
• Paid vacation.
• Medical, Vision, and Dental insurance.
• 401K with generous match.
• Pension plan.
• Tuition reimbursement.
• Banking discounts.

Pay

Minimum USD $22.60/Hr. Maximum USD $33.93/Hr.

Schedule

40 hours a week.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to stand, walk, or sit.
• Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to focus.