Personal Injury Referral Coordinator

Responsibilities

• Receive, review, and track personal injury referrals
• Communicate with referral sources, potential clients, attorneys, intake, and internal teams
• Gather case details, including incident information, injury status, treatment history, insurance information, and relevant deadlines
• Enter and update referral information in the case management system or CRM
• Maintain accurate referral source information and case notes
• Monitor referral status and ensure timely follow up on open referral matters
• Cook out attorney review of referred cases when needed
• Aid in case handoffs to intake, case management, litigation, or referral partners
• Maintain professionalism and confidentiality when handling sensitive client and case information

Requirements

• Prior experience in legal intake, referrals, case coordination, customer service, or administrative support
• Personal injury law firm experience strongly preferred
• Strong written and verbal communication skills
• Ability to manage high-volume follow-up and competing priorities
• Strong attention to detail and accurate data entry skills
• Comfortable communicating with clients, referral partners, attorneys, and internal teams
• Ability to remain professional and calm in sensitive, emotional, or urgent situations
• Experience with case management systems, CRM systems, or intake platforms preferred
• High school diploma or equivalent required

Compensation and Work Location

Pay range: $22.00 to $25.00 per hour

This role may be fully remote, hybrid, or onsite in St. Louis, depending on business needs and candidate location.

Schedule

Full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. CST