Personal Injury Legal Settlement & Closing Specialist (Onsight)

About the Role

We are seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Legal Settlement & Closing Specialist who has a proven track record of independently managing the settlement and reductions process from assignment through final disbursement. The ideal candidate is a skilled negotiator who understands how to maximize client recoveries while delivering an exceptional client experience. This is a high-volume, production-driven role for a professional who takes ownership, communicates confidently with clients, medical providers, insurance carriers, and lienholders, and thrives in a fast-paced environment where accountability, efficiency, and measurable results are expected. This position is 100% onsite in our Miami Lakes office.

What You'll Do

• Settlement Reductions
  • Independently manage reductions from assignment through final resolution.
  • Negotiate hospital liens and medical provider balances.
  • Negotiate reductions with healthcare providers, lienholders, and insurance companies.
  • Apply effective negotiation strategies to maximize client recoveries.
  • Monitor reduction timelines and proactively resolve delays.
• Settlement Closings
  • Prepare and/or review settlement statements and closing documentation.
  • Verify settlement calculations and disbursement accuracy.
  • Coordinate final settlement processing.
  • Ensure all documentation is complete before disbursement.
• Case Management
  • Coordinate with clients, attorneys, providers, insurance carriers, and lienholders.
  • Obtain and review medical bills, records, and lien documentation.
  • Maintain complete and accurate documentation in Litify.
  • Prioritize workflow to ensure timely case progression.
• Client Service
  • Provide proactive updates throughout the settlement process.
  • Deliver exceptional client service during the final stage of representation.
  • Resolve client questions professionally and efficiently.

Performance Expectations

• Independently manage a high-volume reductions pipeline.
• Negotiate hospital and provider reductions that maximize client recoveries.
• Meet or exceed departmental KPIs.
• Maintain efficient turnaround times.
• Produce accurate settlement statements and disbursement documents.
• Manage competing priorities without sacrificing quality.
• Demonstrate accountability and ownership from intake through resolution.
• Effectively manage backlogs while keeping cases progressing.
• Deliver exceptional client communication and service.

Qualifications

• Minimum 1 year of recent experience as a Plaintiff Personal Injury Settlement Specialist, Closing Specialist, Reductions Specialist, or similar role within a Plaintiff Personal Injury law firm.
• Fluent in English and Spanish.
• Experience independently negotiating:
  • Hospital liens
  • Hospital bills
  • Medical provider balances
  • Medical bills
  • Settlement reductions
• Experience managing settlement reductions from intake through resolution.
• Experience preparing or reviewing settlement statements.
• Experience handling settlement disbursements.
• Experience managing multiple active settlement files simultaneously.
• Strong organizational skills and attention to detail.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to work onsite Monday through Friday in Miami Lakes.

Preferred Qualifications

• Experience using Litify.
• Experience using Salesforce.
• Experience working in a high-volume Plaintiff Personal Injury practice.
• Demonstrated history of meeting or exceeding KPIs.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources