Personal Injury Legal Settlement & Closing Specialist (Onsight)
About the Role
We are seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Legal Settlement & Closing Specialist who has a proven track record of independently managing the settlement and reductions process from assignment through final disbursement. The ideal candidate is a skilled negotiator who understands how to maximize client recoveries while delivering an exceptional client experience. This is a high-volume, production-driven role for a professional who takes ownership, communicates confidently with clients, medical providers, insurance carriers, and lienholders, and thrives in a fast-paced environment where accountability, efficiency, and measurable results are expected. This position is 100% onsite in our Miami Lakes office.
What You'll Do
- Settlement Reductions: Independently manage reductions from assignment through final resolution; negotiate hospital liens and medical provider balances; negotiate reductions with healthcare providers, lienholders, and insurance companies; apply effective negotiation strategies to maximize client recoveries; monitor reduction timelines and proactively resolve delays.
- Settlement Closings: Prepare and/or review settlement statements and closing documentation; verify settlement calculations and disbursement accuracy; coordinate final settlement processing; ensure all documentation is complete before disbursement.
- Case Management: Coordinate with clients, attorneys, providers, insurance carriers, and lienholders; obtain and review medical bills, records, and lien documentation; maintain complete and accurate documentation in Litify; prioritize workflow to ensure timely case progression.
- Client Service: Provide proactive updates throughout the settlement process; deliver exceptional client service during the final stage of representation; resolve client questions professionally and efficiently.
Performance Expectations
Success in this role will be measured by your ability to:
- Independently manage a high-volume reductions pipeline
- Negotiate hospital and provider reductions that maximize client recoveries
- Meet or exceed departmental KPIs
- Maintain efficient turnaround times
- Produce accurate settlement statements and disbursement documents
- Manage competing priorities without sacrificing quality
- Demonstrate accountability and ownership from intake through resolution
- Effectively manage backlogs while keeping cases progressing
- Deliver exceptional client communication and service
Qualifications
- Minimum 1 year of recent experience as a Plaintiff Personal Injury Settlement Specialist, Closing Specialist, Reductions Specialist, or similar role within a Plaintiff Personal Injury law firm
- Fluent in English and Spanish
- Experience independently negotiating: hospital liens, hospital bills, medical provider balances, medical bills, and settlement reductions
- Experience managing settlement reductions from intake through resolution
- Experience preparing or reviewing settlement statements
- Experience handling settlement disbursements
- Experience managing multiple active settlement files simultaneously
- Strong organizational skills and attention to detail
- Excellent negotiation, communication, and problem-solving skills
- Ability to work onsite Monday through Friday in Miami Lakes
Preferred Qualifications
- Experience using Litify
- Experience using Salesforce
- Experience working in a high-volume Plaintiff Personal Injury practice
- Demonstrated history of meeting or exceeding KPIs
Benefits
Eligible employees enjoy a competitive benefits package, including:
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term & Long-Term Disability
- Supplemental Insurance Options
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Resources