Personal Injury Demands Manager – Bilingual English/Spanish (Onsite – Miami, FL)

Job Description

Are you an experienced Personal Injury Demands Manager looking for an opportunity to lead a high-performing team while working remotely? The Ward Law Group is one of the fastest-growing plaintiff personal injury firms in the United States. We're seeking a bilingual (English/Spanish) leader to oversee our Demand Department, improve operational performance, coach team members, and help deliver outstanding results for our clients.

What We Offer

• Work directly with an established U.S. personal injury law firm
• Leadership opportunity with a growing department
• Ongoing coaching and professional development
• Long-term career growth
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact on client outcomes

What You'll Do

• Lead and coach the Demand Department team
• Monitor department productivity and quality
• Conduct performance reviews and coaching sessions
• Improve workflows and operational efficiency
• Review KPIs and reporting
• Partner with firm leadership on department initiatives
• Ensure timely demand preparation and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Qualifications

• Minimum of 3 years of management experience required
• Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
• Experience managing teams in performance-driven environments with measurable productivity and quality standards
• Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
• Strong leadership, organizational, and team development skills
• Ability to analyze data, identify trends, and implement process improvements
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficiency with case management systems, reporting tools, and Microsoft Office applications
• Reliable attendance, professionalism, and accountability
• Fluency in both English and Spanish required

Additional Information

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense.
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• Retail: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.