Personal Injury Claims Examiner

About the role

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers’ expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here.

Your Impact

As a Personal Injury Claims Examiner, you’ll provide reassurance and assistance that make a difference in our customers’ lives. You will guide policyholders through the complicated medical aspects of auto insurance claims, as you deliver world-class service. You will investigate medical necessity, determine casualty, evaluate the validity of personal injury insurance claims, and monitor case files over the course of treatment.

Responsibilities

• Consult with involved parties (customers, other carriers, attorneys, medical providers), secure medical information, and review insurance contracts, associated reports, and billing documentation.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Requirements

• Customer-facing Claims experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Core Skills

• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Available to work Monday–Friday 8:00 AM–4:30 PM

Compensation & Incentives

• Starting Salary: $27.47 hour ($55,350 annually).
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

Workplace Flexibility

• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

Office Location: 8000 Lincoln Drive East, Marlton, NJ 08053