Personal Injury Case Manager

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content. From posting: Position Summary, About us, Position Summary (again), Work Arrangement, Caseload and Performance Expectations, Key Responsibilities (with sub-sections), Technology and AI Adoption, Required Qualifications (Must-Have Qualifications). Also maybe Benefits, Pay, Schedule not mentioned. So we should not include those sections. We need to avoid repeating job title as heading. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to output only HTML fragment. Let's structure:

  About the role

  maybe combine Position Summary and About us? The heading "About the role" could contain description of role. We'll put prose summarizing position summary and about us? But we must not invent or summarize away detail. We need to preserve all substantive information; we can keep the paragraphs as is, but we need to put them in

  . We can split into multiple

  under that heading. Similarly "Responsibilities" heading for Key Responsibilities (including subcategories). Could break into subheadings? Not allowed; only use

  for section headings. Could we have nested headings? Not specified; only use

  for section headings. Probably we should not create additional headings besides those listed. So we can have one

  Responsibilities

  and under it we can have paragraphs and lists. "Requirements" heading maybe for Required Qualifications? Or "Qualifications". The list includes both Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Required Qualifications" and "Must-Have Qualifications". We could put under

  Qualifications

  . Or

  Requirements

  . Since both exist, we need to pick one that matches content. Probably "Qualifications" is appropriate. We'll not duplicate. We also have "Skills" maybe not needed. We have "Benefits", "Pay", "Schedule" not present, so omit. We also have "Work Arrangement" and "Caseload and Performance Expectations". Those could be under "About the role" or separate sections? Not in allowed list. The allowed headings are limited to those eight. We must only use those headings. So we need to fit all content under those headings. Possibly we can put work arrangement and caseload expectations under "About the role" or "Responsibilities". But we must not invent headings not allowed. So we need to map content to allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: About us (company description) could go under About the role. Position summary also under About the role. Work Arrangement maybe under About the role as well. Caseload and Performance Expectations maybe under Responsibilities? Or About the role. Key Responsibilities definitely under Responsibilities. Required Qualifications under Qualifications (or Requirements). We'll choose Qualifications for qualifications. Requirements maybe for something else? Could put nothing under Requirements if no specific content; but we should not emit empty heading. So we omit Requirements if no content. Skills: maybe we can extract skills from qualifications: professional fluency, ability to communicate legal/medical concepts, etc. Could put under Skills. But we must not invent content; we can list skills as bullet points derived from qualifications. That's okay as long as we don't invent. We'll extract skills: Professional fluency in English and Spanish (written/spoken), Ability to communicate legal and medical concepts accurately in both languages, Experience communicating directly with personal injury clients, Working knowledge of motor vehicle accident claims, Ability to interpret medical records, diagnostic reports, treatment notes, billing ledgers, Understanding of pre-litigation personal injury case process, Experience managing or materially supporting pre-litigation personal injury cases, At least one year of direct personal injury law firm experience, Experience with Filevine or another legal case-management platform beneficial, Ability to learn and embrace new technology, etc. We can put those under Skills as
  • . Qualifications heading could hold the "Must-Have Qualifications" paragraph. But we might duplicate. Better: Use Qualifications for the paragraph describing required qualifications (the block). Use Skills for bullet list of skills derived. We need to avoid repeating same info. We'll try to split: Qualifications heading contains the paragraph(s) that describe required qualifications (the block starting "Must-Have Qualifications At least one year..."). Skills heading contains bullet list of specific skills (language fluency, communication, medical record interpretation, etc). Ensure we don't omit any substantive info. Let's extract the qualifications block: "Must-Have Qualifications At least one year of direct personal injury law firm experience. Experience managing or materially supporting pre-litigation personal injury cases. Professional fluency in English and Spanish, both written and spoken. Ability to communicate legal and medical concepts accurately in both languages. Experience communicating directly with personal injury clients. Working knowledge of motor vehicle accident claims. Ability to interpret medical records, diagnostic reports, treatment notes, and billing ledgers. Understanding of the pre-litigation personal injury case" It cuts off after "case". Probably continues but we have what we have. We'll put that as

    under Qualifications. Skills: we can list bullet points: Professional fluency in English and Spanish (written/spoken), Ability to communicate legal and medical concepts accurately in both languages, Experience communicating directly with personal injury clients, Working knowledge of motor vehicle accident claims, Ability to interpret medical records, diagnostic reports, treatment notes, billing ledgers, Understanding of pre-litigation personal injury case process, Experience managing or materially supporting pre-litigation personal injury cases, At least one year of direct personal injury law firm experience, Experience with Filevine or another legal case-management platform (beneficial), Ability to learn and embrace new technology, etc. But note some of these overlap with qualifications block. To avoid duplication, we could put the detailed bullet list under Skills and keep Qualifications heading with just a short statement like "Must-Have Qualifications: ..."? But we need to preserve all substantive info; duplication is not prohibited but we should avoid unnecessary repetition? Not explicitly forbidden, but better to avoid. We could put the qualifications block as a paragraph under Qualifications, and under Skills we list additional skills not captured: maybe "Experience with Filevine or another legal case-management platform beneficial", "Ability to learn and embrace new technology", "Familiarity with AI-powered case management platforms (EvenUp)", "Experience using automated workflows and voice-agent processes". However the posting also mentions technology adoption: "Use EvenUp's AI-powered case management platform...". That could be a skill. Let's extract technology-related skills: Use EvenUp's AI-powered case management platform, Follow automated workflows, voice-agent processes, task reminders, future SOPs, Use AI-generated work product as starting point while verifying accuracy, Adapt quickly to system modifications and new technology, Maintain complete and accurate data within CRM, Use technology to reduce routine administrative work, Provide feedback on workflows and system improvements, Remain open to continued automation, AI, legal-technology developments. We can put those under Skills as bullet list. Now Responsibilities: we need to include all key responsibilities sections: Pre-Litigation Case Management, Medical Management, Client Communication and Support, Insurance Coverage and Adjuster Communication, Demand Package Review, Settlement Negotiation, Property Damage Support, Case Coordinator Collaboration, Settlement and Case Handoff, Technology and AI Adoption (maybe also under Skills). But we already have Technology under Skills; but we could also keep under Responsibilities as a subsection. However we cannot add extra headings besides

    . So we need to embed all responsibility details under

    Responsibilities

    using paragraphs and lists. We'll create a
    for each major duty? Could have nested lists but we can just have

    for each duty description and

    • for sub-items if needed. We must preserve all substantive info. Let's extract each duty block. Pre-Litigation Case Management bullet points: Manage a portfolio of personal injury matters from post-intake case development through pre-litigation settlement. Maintain a complete understanding of the facts, liability, injuries, treatment, insurance coverage, damages, and strategic posture of every assigned case. Develop and update case plans based on the unique circumstances of each client. Monitor deadlines, case milestones, outstanding tasks, and potential delays. Identify case risks, missing information, and strategic opportunities. Advance cases consistently in accordance with firm KPIs and SOPs. Escalate legal, ethical, medical, coverage, or valuation concerns to the supervising attorney. Prepare matters for attorney review, demand submission, negotiation, settlement, or transfer to litigation. Medical Management: Guide clients through the treatment phase of their personal injury claims. Monitor medical treatment, diagnoses, referrals, imaging, specialist care, procedures, and recovery progress. Review medical records, diagnostic reports, billing ledgers, treatment summaries, and provider recommendations. Identify treatment gaps, missed appointments, unresolved referrals, or documentation deficiencies. Communicate with clients regarding the importance of treatment compliance and medical follow-up. Help coordinate communication with medical providers when records, bills, referrals, or treatment updates are needed. Evaluate whether the medical documentation supports the reported injuries and claimed damages. Identify when attorney input is needed regarding treatment strategy or case value. Maintain accurate and timely medical-management notes in the case-management system. Medical management and client communication are the primary responsibilities of this position. Client Communication and Support: Serve as the primary point of contact for assigned clients. Provide regular and meaningful case-status updates. Explain the pre-litigation process, treatment expectations, insurance procedures, and next steps. Communicate complex legal and medical information clearly in English and Spanish. Respond to client questions promptly and professionally. Set appropriate expectations regarding timelines, settlement, treatment, and case progression. Document all important client communications. Recognize when a client concern requires attorney involvement. Maintain empathy while encouraging accountability and cooperation. Deliver an organized, responsive, and professional client experience throughout the case. Insurance Coverage and Adjuster Communication: Communicate with liability and first-party insurance adjusters. Obtain policy information, declaration pages, and available coverage limits promptly. Follow up consistently when carriers fail to provide required information. Use approved third-party services when necessary to obtain policy-limit or insurance-coverage information. Monitor liability decisions, coverage questions, recorded-statement requests, and claim developments. Maintain accurate documentation of adjuster communications. Escalate disputed liability, inadequate coverage, bad-faith concerns, or complex insurance issues to the supervising attorney. Avoid unnecessary delay when a firm-approved cost or vendor service is necessary to move the case forward. Demand Package Review: Use the firm's AI-supported demand process to generate draft demand packages. Review AI-generated demands carefully for factual, medical, financial, and legal accuracy. Confirm that the treatment chronology, injuries, diagnoses, medical expenses, lost wages, and damages are accurately represented. Verify that exhibits and supporting documents are complete, correctly labeled, and consistent with the demand. Identify missing records, bills, reports, photographs, wage documentation, or other evidence. Correct errors or incomplete information before attorney review. Submit the demand to the supervising attorney for approval. Finalize and send approved demands to the appropriate insurance carrier. Track demand deadlines and adjuster response dates. The Case Manager does not write demands manually from the beginning. The firm uses AI to prepare the initial draft, but the Case Manager remains responsible for reviewing its accuracy and ensuring that the final package is complete and appropriate. Settlement Negotiation: Review settlement offers and supporting case information. Communicate with adjusters regarding offers, counteroffers, and outstanding case issues. Negotiate personal injury claims under attorney supervision. Prepare case summaries and recommendations for attorney review. Understand the relationship among liability, caus