Personal Injury Case Manager

About the role

As a Personal Injury Case Manager, you'll be the steady, reassuring point of contact who guides injured clients through what is often a stressful and unfamiliar process while keeping their cases organized and moving. Exceptional client support is at the heart of this role: you'll check in on clients' recovery, keep them informed, and make sure they feel genuinely cared for from intake through settlement. Alongside that, you'll track high stakes deadlines, coordinate medical treatment and records, manage insurance, repairs, and keep attorneys aligned. If you love helping people, bringing order to complexity, and being the person everyone can count on, this role is for you.

Responsibilities

• Serve as a warm, reliable point of contact for clients throughout their case
• Complete client introductions and maintain regular check‑ins on treatment and recovery
• Respond to client questions and concerns promptly and with empathy
• Coordinate reassignment communications and follow up with non‑responsive clients to keep them engaged in their treatment and case
• Facilitate smooth communication between attorneys and clients
• Monitor clients' medical treatment, flag gaps in care, and track progress toward maximum medical improvement
• Order, follow up on, and organize medical records and billing from providers
• Identify and track all applicable insurance coverage, including at‑fault/liability, UM/UIM, MedPay, and health, along with carriers, claim numbers, adjusters, and policy limits
• Negotiate with medical providers to help maximize the client's net recovery
• Track medical and health insurance liens, including Medicare and Medi‑Cal where applicable, and letters of protection, and support timely resolution
• Coordinate vehicle repairs and property damage resolution for auto accident clients
• Assemble demand packages and track demand and settlement deadlines
• Prepare the client's settlement breakdown of costs, expenses, and liens once a case settles
• Attend attorney meetings and capture key decisions, action items, and deadlines
• Keep case blueprints and the case management tracker current with case status, treatment status, and progress
• Monitor critical deadlines, including the Statute of Limitations, UM/UIM demand deadlines, and demand/settlement deadlines; track court deadlines for cases in litigation
• Keep cases advancing from intake through treatment, demand, and settlement, following up so nothing stalls
• Track case progress and report updates during team meetings
• Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearings
• Resolve scheduling conflicts in coordination with attorneys
• Monitor team communications to ensure scheduling needs are addressed quickly

Requirements

• At least one year of experience in personal injury case management (preferred)
• Fluent in Spanish (preferred)
• Genuine customer service mindset, empathetic, patient, and proud to make clients feel cared for
• Strong organizational and time management skills: you can juggle multiple priorities without dropping the ball
• Clear, confident written and verbal communication
• A proactive mindset: you spot