Personal Financial Representative (Personal Banker)

About the role

The Personal Financial Services Representative (PFR) is an entry-level position at Gesa Credit Union. This role assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. The PFR also fluidly transitions between tasks, assisting members and supporting the branch as an MSA and Sr. MSA. They are responsible for deepening member relationships by referring, following up, and contacting members through various communication methods.

Responsibilities

• Provide exceptional member service to all whom we serve.
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate.
• Escalate more complex and sensitive member concerns to senior team members and leadership.
• Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.
• Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
• Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
• Accurately take consumer lending applications.
• Review credit reports for concerns and obtain approvals and submit loan documentation.
• Close loans and effectively communicate with members regarding the next steps.
• Discuss IRAs and HSAs with members and non-members and meet predetermined goals.
• Process international and domestic requests.
• Act as a Notary Public and perform notarial services in accordance with state regulations and credit union policies.
• Observe and monitor cash activity to ensure the branch and team members are following established cash limits.
• Open consumer deposit accounts and perform consumer account maintenance.
• Place cash and supply orders, balance vault cash, and maintain ATMs.
• Review and process overrides/approvals within authority while minimizing risk.
• Mentor and help train new Member Service Associates (MSAs).
• Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
• Fluidly transition between tasks as an MSA or Sr. MSA.
• Perform transactions and service requests on member accounts in an accurate and timely manner.
• Accurately follow all cash handling procedures and balance your cash drawer at the end of every day.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Aid members with Digital Banking enrollment, navigation, resets, and maintenance.
• Aid members with complex and sensitive fraud disputes.

Qualifications

• Education: High School Degree (or equivalent) required.
• Experience: Sales/relationship building experience required.
• Cash handling experience preferred.
• At least one year of customer service experience preferred.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Report for work on time and maintain a schedule of regular attendance.
• Some travel may be required.
• Proficient with varying levels of technology.
• Notary Public.

Benefits

Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Full Salary Range: $20.00-$29.86
While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications.

Pay

Competitive Pay

Schedule

Hours vary based on branch location and operational needs.