Personal Effects Claims Specialist

Responsibilities

• Conduct thorough investigations of claims arising from the transit or storage of household goods and personal effects, including domestic moves, international shipments, and storage.
• Review and interpret applicable policy forms, apply provisions to factual scenarios, and determine coverage and liability.
• Assess the value of lost or damaged items and negotiate fair, accurate settlements consistent with ANOVA guidelines.
• Communicate clearly, empathetically, and proactively with insureds.
• Maintain meticulous and timely claim documentation following internal controls and regulatory standards.
• Work closely with internal departments, surveyors, adjusters, and brokers.

Qualifications

• 5+ years of experience as a Claims Adjuster preferred.
• Experience in P&C, Inland Marine, or Household Goods/Moving claims preferred.
• Strong analytical and communication skills.
• Customer-focused mindset.
• Able to manage high-volume claims.
• Proficiency with claims systems and Google Workspace.
• Adjuster license(s) or willingness to obtain.

Pay

The expected salary range for this position is $70,000-$75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Schedule

Negligible

Benefits

HUB International offers comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Compensation may vary based on experience, skillset, and location. Eligible employees may also receive benefits including health/dental/vision/life/disability insurance, FSA/HSA, 401(k), PTO, and incentives.

About Specialty Program Group

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best-in-class underwriting businesses to operate independently under discrete brands (portfolio companies).

About ANOVA Marine

ANOVA is a premier provider of first-class Cargo and Logistics Insurance, Liability Insurance, and Bonds for freight forwarders, NVOCC’s, shipping lines, customs brokers, and international trading companies. Right from the outset in 2011, our aim was to create a smarter, more agile experience for our clients. That includes superior cargo insurance coverage designed by freight forwarders and transport-industry attorneys; technology that simplifies quotes and speeds up coverage; and experienced claims people who understand the challenges our clients face, with the authority to settle fast.

About ANOVA Personal Effects

In addition to our core logistics offerings, ANOVA provides specialized Personal Effects and Household Goods insurance solutions, supporting storage partners, and individuals navigating domestic and international relocations. Our Personal Effects claims team plays a critical role in delivering compassionate, accurate, and efficient resolutions for customers during stressful transitions.