Personal Computer Tech

Job Summary

Essential Functions

• Supports IT hardware, including desktops, laptops, thin clients, mobile devices, printers, and scanners.
• Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.
• Assists with troubleshooting software and network-based issues.
• Moves IS assets and coordinates all equipment moves with other service departments as needed.
• Ensures information security by securely disposing of devices with local hard drives.
• Serves as a remote control technician for licensed equipment and uses alternative remote control solutions for non-organizational assets.
• Provides high-quality customer service.
• Maintains regular and reliable attendance.

Qualifications

• Associate Degree in computer science, electrical engineering, telecommunications, or related field preferred.
• Certification in Certified Electronics Technician (CET) preferred.
• 0-1 years of experience with hospital information systems preferred.

Knowledge, Skills and Abilities

• Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.
• Familiarity with routers, switches, modems, servers, telecommunication towers, and other IT or communications equipment.
• Ability to install and configure various types of software, including network monitoring tools and diagnostics software.
• Strong attention to details.
• Ability to troubleshoot customer issues.
• Ability to work independently and be a team player.
• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Ability to solve technical problems quickly and efficiently.