Personal Closing Specialists

About the role

This role involves processing title and escrow orders, coordinating transaction documentation, and supporting the closing process for real estate transactions where title insurance is provided. You will work closely with customers, lenders, real estate professionals, and internal teams to ensure transactions are completed accurately and on time.

Responsibilities

• Obtain and review information necessary to place title and escrow orders into the production system.
• Process escrow files and assist in preparing files for closing.
• Ensure title commitments, closing protection letters, wire instructions, and supporting documents are completed and delivered in a timely manner.
• Review surveys, legal descriptions, purchase agreements, and related documents for accuracy and completeness.
• Track file activity and maintain accurate documentation within the electronic filing system.
• Provide proactive and professional communication throughout the transaction process.
• Coordinate closing dates and times with buyers, sellers, lenders, agents, and other parties involved.
• Respond to customer emails and phone calls while delivering excellent customer service.
• Communicate customer concerns or potential business opportunities to the sales team.
• Perform general office and administrative duties as assigned by management.
• Maintain confidentiality of customer, employee, and company information.
• Support a collaborative and team-oriented work environment.

Requirements

• High school diploma required.
• Minimum of 2 years of experience within the title insurance, escrow, mortgage, banking, or real estate industry is preferred but not required. An equivalent combination of education, training, certifications, and relevant work experience may be considered.
• Michigan Residential Producer License preferred or ability to obtain.
• Notary Public preferred or ability to obtain.
• Valid driver’s license and reliable transportation required.

Skills

• Strong verbal and written communication skills.
• Ability to manage both positive and challenging situations.
• Strong attention to detail with the ability to manage multiple transactions and deadlines.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Dependable with regular and predictable attendance.
• Ability to work independently and as part of a team.
• Sound judgment and ability to handle confidential information responsibly.
• Working knowledge of RESPA, federal, and state regulations related to title and escrow transactions is preferred.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Comfortable working within multiple software systems and document management platforms.
• Ability to learn new technology and troubleshoot basic technical issues.

Work Environment

This is a fast-paced, detail-oriented role that requires strong organization and the ability to meet deadlines. The position may require travel to conduct closings and in-office presence based on business needs.

Benefits

• Comprehensive benefit package.
• Paid time off.
• 401(k) match.
• Sick time.
• Paid day off to celebrate your birthday.