Personal Banking - Relationship Banker I

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and fairness and simplicity guide every interaction. Our Bankers see clients as individuals—dads, moms, graduates, business owners—and offer simple solutions tailored to their lives. That’s the foundation of Relationships. Fairness. Simplicity®.

When you join our company, you make an impact beyond our walls. We’re committed to Equity, Diversity, and Inclusion through banking relationships, investing, grants, and volunteerism. We support the growth, revitalization, and sustainability of the communities we serve, believing these efforts build a successful organization and a positive, results-driven culture. We strive to ensure all associates feel welcome and empowered at work.

This role is ideal for someone building a career in finance. We provide training and coaching during onboarding and on the job. As you demonstrate success, opportunities for advancement will arise.

Responsibilities

• Build and maintain relationships with clients and colleagues.
• Communicate effectively to motivate and support others while addressing their needs.
• Handle detailed tasks quickly, correctly, and efficiently within established guidelines.
• Uphold and reinforce bank guidelines, structure, and policies.
• Provide exceptional client service to a diverse audience, including developing relationships with business partners and clients.
• Introduce clients to new products, services, and digital solutions using tablets, smartphones, and laptops.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, and provide a broad range of financial and credit services.
• Assist other departments as needed, build rapport with clients and associates, and treat everyone with respect.

Requirements

• High school diploma or equivalent.

Desired Skills

• Previous banking, cash handling, or financial service experience.
• 6+ months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate and motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Logical thinking to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

Our culture values people as our greatest asset. We pride ourselves on bringing clarity and simplicity to associates and clients. Decisions are made efficiently, fairly, and locally, with our success tied to the communities we serve. We recognize individual needs and are committed to meritocracy, supporting growth within roles.

This role may require physical tasks such as grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead. Associates may need to work overtime (typically no more than 5%) and have flexible scheduling based on business needs.

Benefits

• Eligibility to participate in a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.