Personal Banking - Relationship Banker I

About Us

We believe common sense should be common—fairness, simplicity, and genuine relationships form the foundation of our culture. Our Bankers see clients as individuals—dads, moms, graduates, or business owners—and provide straightforward solutions tailored to their lives. Beyond banking, we’re committed to Equity, Diversity, and Inclusion, investing in communities through relationships, grants, and volunteerism. We foster a welcoming, results-driven culture where associates feel empowered to grow and make an impact.

This role is ideal for someone building a finance career. We offer training, coaching, and advancement opportunities as you demonstrate success.

Responsibilities

• Build and maintain relationships with clients and colleagues.
• Communicate effectively to motivate and address others’ needs.
• Handle detailed tasks quickly, correctly, and efficiently within established guidelines.
• Uphold bank policies and structure while collaborating with teams.
• Provide exceptional service to a diverse client base, introducing products, services, and digital solutions.
• Demonstrate expertise in mortgage, business, and installment loan options, offering financial and credit services.
• Assist other departments as needed, fostering rapport with clients and associates.
• Use technology (tablets, smartphones, laptops) to enhance client interactions.

Requirements

Minimum:

• High school diploma or equivalent.

Desired Skills:

• Previous banking, cash handling, or financial services experience.
• 6+ months of successful sales experience.
• Bilingual language skills.
• Self-starter with passion for educating clients on banking products and digital tools.
• Strong work ethic and accuracy in completing tasks.
• Logical thinking for analyzing situations and making sound decisions.
• Ability to multitask and handle multiple computer/software systems.
• Proficiency in calculating figures (e.g., cash back, percentages).

Work Environment

• Culture prioritizing clarity, simplicity, and local, fair decision-making.
• Tasks may require physical abilities (e.g., grasping, lifting, bending, overhead reaching).
• Flexible scheduling with occasional overtime (typically ≤5%).
• Commitment to meritocracy and associate growth.

Benefits

• Scorecard-based incentive plan (quarterly bonuses tied to performance metrics).
• Comprehensive benefits package: insurance, 401k, associate stock purchase program, paid time off, and banking perks.

Reasonable accommodations available for applicants/associates with disabilities. The Bank is an equal-opportunity employer and a drug-free workplace. Selected candidates must complete pre-employment screenings (criminal history, global screen, drug test, credit report, and driving record if applicable). Applicants must be legally authorized to work in the U.S.